February

Mount Barker Mitre 10 has been awarded many accolades over the past couple of years. But by no means has it been an overnight success. There were excellent and timely business decisions made – such as relocating and expanding the store over a period of two decades. The locality itself has also changed considerably over that same period…

The Hardware Association of Victoria (HAV) will stage its annual Corporate Golf Day on 11th March 2010. For the second consecutive year, the event will be held at Melbourne’s championship venue, being the Cranbourne Golf Club.

This year, Hardware & Building Traders extends and open invitation to all independent hardware, building materials and timber retailers in Western Australia.

Alarming new statistics show outdoor workers are at more than double risk of skin cancer. Statistics on the incidence of Skin Cancer among outdoor workers disclose the high risk associated with occupational sun exposure. Skin Patrol, a mobile skin cancer practice, has released a new report that highlights the need for better education among high risk, outdoor workers.

The tragic events of Black Saturday on the 7 February 2009 have resulted in revisions to building codes and standards in Australia to ensure new homes, alterations and additions are located and constructed with greater bushfire protection.

January 2010

Macsim Fastenings was pleased to announce the launch of its Common Loose Nail range in the October Edition of the Hardware Journal.

‘Screw it this Summer’ has taken off with a bang! Kicking off on 1st of December, this annual consumer promotion has seen an enthusiastic response from participating stores nationally!

Diggers, a Recochem brand, recently awarded a national winner for its $5,000 diy renovation.

Pilferage is a huge problem at all points in the retail chain. Suppliers are targets for theft, as are retailers. Even the end user is subject to loses, with tools being a big ticket item often targeted by thieves.

Do you lay awake at night worrying about your corporate opposition cutting prices and taking your customers? Do you have trouble sleeping, wondering if your hardware store will survive? Do you stare at the ceiling concerned at how you will appease your bankers? Not really knowing how risky your hardware store is?

By industry expert and leading hardware retailer, Don Wormald

December

Our annual trek to this year’s China International Hardware Show (CIHS) took a different slant… In a collaborative promotion between AHJ and Fairlab Pty Ltd, the Sydney-based exhibition management agency for Koelnmesse (Beijing), an Australian-branded pavilion made its debut to foster trade networks for export into Asia Pacific and beyond.

Held at the Adelaide Convention Centre, the recent HASA Awards evening provided opportunity to recognise excellence within the industry and reward those who have shown outstanding business skills and dedication.

In this second article in the series on growing your hardware store I will look at one of the simplest ways of increasing sales. Getting your existing customers to come back more often.

Rod Evins, President of the Hardware Federation of Australia reports from The International Hardware and Housewares Association (IHA) Centenary Congress in London.

Whilst the market expected the ACCC to approve the acquisition in the $40 billion home improvement market, there are some retailers and wholesalers who fear a more competitive marketplace.

November

The Health and Safety Committee of Thomastown-based company, Sutton Tools, was a finalist in the prestigious WorkSafe Victoria Awards 2009.

The Australian Competition & Consumer Commission (ACCC) has given authorisation for the Australian Brick & Blocklaying Training Foundation (ABBTF) to continue their programs to address the skill shortage in bricklaying.

The BCA (Building Code of Australia) 2010 proposed guidelines of a minimum six-star energy rating for residential buildings across Australia, is a progressive move in response to the global concern about greenhouse gas emissions and negative impacts on the environment.

"Could Zero Harm be killing our people?" Yes, says veteran OHS expert Phillip Byard during his address to the recent Safety Conference. Mr Byard, an InterSafe Group consultant, says Zero Harm distracts employers from the most important safety issues.

What does it mean to be an Australian Made manufacturer? It seems to me that the media has been banging on about the ‘death of Aussie manufacturing’ for years. Apparently, ‘everyone’ is taking their manufacturing plants to China or India.

Why the global financial crisis might present opportunities for the Australian security industry…extracts from Bernard Shaw’s keynote address to delegates at the recent Security Conference in Sydney.

October

By Rachel Stocks, Head of Small Business Services, American Express.

Every Day Benefits or Pulling the Wool Over Our Eyes?

Comment piece: 1st September 2009 by Kevin Moore, CEO Crossmark

By Karl Wisdon, manager, Konekt.

Far from just another cost, occupational health and safety is now considered ‘sexy’ by investors, a research analyst will tell The Safety Conference in October.

The Australian sawn timber industry is experiencing a major shift from import dependence to export orientation, according to leading independent economic forecaster and industry analyst, BIS Shrapnel. In the last decade there has been a significant reduction in sawn timber imports while exports have grown rapidly.

September 2009

Helen Tuton from Sustainable Gardening Australia has contributed this retailers’ guide, to ensure you’re equipped to help customers make the right decision when it comes to purchasing rainwater tanks. Read the breakdown of commonly used, currently available rainwater tanks and their features. Oh, and remember to point people towards licensed plumbers for installation (or make installation a value-added service offered by your store) as it’s the only way to claim Government rebates on the purchase price.

Australian hardware companies join forces for the first time to exhibit at the China International Hardware Show 2009 (16-18 September) in a dedicated ‘Aussie’ pavilion.

ONLINE EXCLUSIVE By Frank Schrever, a member of the AS4024.1 committee.

Locksmiths Supply Company (LSC) will be opening the doors to its new Queensland branch in Bowen Hills on 5 September signifying growth and support from its loyal customer base in this area.

There’s a growing business case for workplace health programs. Medibank reports healthy employees are nearly three times as productive as their unhealthy colleagues. Stress is one of the largest contributors – costing the Australian economy a whopping $15 billion a year in lost productivity.

According to recent research 85% of decisions are made by women and lifestyle retailers major target market is 35 year old women.

Woolworths has announced its bid to takeover Danks, Australia’s second largest hardware retailer. The deal is a joint venture between US number two hardware giant, Lowes, and Woolworths. Lowes will get a one third stake in the deal, which has been unanimously recommended by the Danks board.

August 2009

Sean O’Sullivan, owner of Empower Productivity Consultancy, gives AHJ readers valuable insight into the differences between the Australian and Chinese manufacturing and the opportunities in both countries.

The key to managing your marketing strategy in these difficult times is to be more proactive and if possible reduce the costs of the marketing at the same time. Is this possible? The answer is a resounding yes.

Recochem Inc has recently launched a new website www.recochem.com.au. The site features several hundred products across the industrial, trading, automotive and consumer markets and features product data sheets, MSDS’s, frequently asked questions and more.

As we retailers batten down the hatches ahead of the Global Financial Crisis we know we have to look at costs.

Art Freedman is a prominent expert in the hardware industry. Though perhaps better known on his home turf of the US, he recently visited Australia to present a series of business seminars and workshops for retailers looking for the good oil. In this, the second part of our series, Art shares his top tips and tricks to help boost sales volumes and make making money easy.

As Karcher celebrates its 25th birthday, and the 25th birthday of the first domestic pressure cleaner, it is time to reflect on this iconic company’s impact on the Australian industry. Renowned for its investment into R&D, Karcher has launched product after product – all of which are acclaimed by retailers and end users.

July 2009

Last month, the Hardware Journal waved farewell to Thomas Prince. Thomas carved a niche in the industry during his tenure with the magazine and will be missed. We are sure you will join us in wishing him all the best for his future endeavours. Australian Hardware Journal’s new editor, Peta Temple, is no stranger to the hardware industry.

Legendary US hardware man Art Freedman recently visited Australia to present several workshops aimed at helping independent store owners improve their business. In this two part article Art shares some of his favourite ‘nuggets’ – ideas that will help retailers improve their bottom line, make their operation more efficient and “ultimately help them make more money.”

Last year the Federal Government released a white paper outlining its policy on what Australia can do to cut greenhouse gas emissions. The Carbon Pollution Reduction Scheme (CPRS) lies at the core of the Government’s policy. Brian Welch explains.

China is a lucrative new market for Australian enterprises seeking to survive the economic downturn.

June 2009

An Australian-only pavilion will be one of many new additions at this year’s China International Hardware Show (CIHS) 2009, the top trade fair in Asia for the hardware and DIY sectors. The event will be held in Shanghai from September 16 to 18.

As water restrictions around Australia become more severe it is vital that consumers recognise and acquire the most effective water saving products on the market.

Illegally copied or non compliant power tools making their way onto the market can be a real problem for everyone. Craig Taylor explains . . .

The latest T+3 Series of cordless drills from Festool may nominally fall under the typical 12 or 15 volt banner but these drills use a new motor concept that can attain extraordinary performance levels often found only in the next highest voltage class.

The following press release was issued by Mitre 10 Australia on April 22: Mitre 10 Australia Ltd announced a restructure of its business yesterday. Around 40 positions have been made redundant across the company, with effective dates occurring throughout the year. 34 employees have left Mitre 10 during the normal course of business, since January 2009.

Australian Industrial Supplies (AIS) recently launched their 850 page ‘AIS Product Guide’ product catalogue. The guide contains products and information from suppliers from across Australia and is the result of an ongoing partnership between AIS members and the AIS partnering suppliers program.

May 2009

June 30 is the deadline for the government’s proposed 30% Investment Allowance*. While you may might unsure of your immediate needs, you should be aware of different ways in which your business can take advantage of tax deductions.

Un-Du is an amazing product that temporarily neutralises adhesives so that they can be removed without damaging surfaces. After an unfortunate hiatus it is finally back in Australia…

Mitre 10 celebrated a second year of sponsorship of the Melbourne International Flower & Garden Show (MIFGS).

US independent hardware guru Art Freedman returns to Australia this month for a series of one day talks for independent operators. Art has owned Ace Hardware stores for 20 years and he leads a group of 50 thriving independents in Northern Californian. He is renowned for his on stage charisma, sharp wit and profound knowledge of retail concepts and issues affecting independent hardware, particularly in markets dominated by big box retailers.

Readikit® Modular Kitchen Solutions are easy to self-assemble (even by the most clueless DIYer) kitchens designed to meet the demands of the ever-growing DIY kitchen market.

You’ve been supplying the market with a quality product for many years. Sometimes you even commission individually tailored items to meet specific customer needs. All your products initially involve sketches and deciding on a design. Your products are also marketed with your distinct insignia…

What happens when you tell customers they can have fifty percent off one item in? US correspondent Bob Vereen reports…

April 2009

Home Depot recently announced that 47 poorly performing non ‘Orange Box’ stores will be closed, affecting approximately 5,000 jobs. The stores scheduled for closure include EXPO Design Centers, YardBIRDS stores, Design Center stores and HD Bath. Poor performance due to declining demand for big ticket design and decor projects was the cited reason.

Gyprock have revamped their website with new tools, calculators and additional interactive features like a technical forum.

Reln have introduced a surface water drainage pit that eliminates an especially troublesome problem in many parts of Australia: mosquito breeding due to water pooling.

The new Boscote range from Bostik places a diverse range of products with countless application under one convenient brand…

For the last eighteen months Boulevard Business Services have quietly worked on a Victorian accredited training pilot project specifically designed for hardware stores.

Reed Gift Fairs Outdoor officially moves to the Melbourne August fair in 2009. The event was previously held as a category that was part of Reed Gift Fairs Sydney February for the past two years.

March 2009

The hardware business is vastly different to what it was 30 years ago. Don Wormald muses over some of the more memorable changes…

Perth based Western Tool Distributors (WTD) have been appointed sole Australian distributors for Hyundai Power Products. The range covers generators, water pumps, pressure washers and garden products.

Danks are preparing for their biggest celebration ever as the clock ticks down for the Danks national trade show and conference. More than 1,500 delegates, consisting of Home Hardware, Thrifty-Link and Plants Plus Garden members, suppliers, staff and media are anticipated to attend the three-day Trade Show and Conference in Melbourne on April 22 – 24. The event will commemorate Danks’ 150th anniversary. 130 exhibitor stands have already confirmed for the two day trade show. There will also be an extensive show of Danks Exclusive Brands (DEBS), including a fully refreshed outdoor range, special trade show deals, new display ideas and merchandise aids. Danks are also providing a fully funded and accredited children’s program to allow members to attend the event as a family.

Thorny Devil™ spikes may look terrifying but they are designed to only cause discomfort (rather than harm) to animal or human intruders…

Visual merchandising is a highly effective (and often underrated) way of getting customers into a store and spending money. Carol Bagaric offers some insightful tips…

UGlu™ (pronounced ¡¥you-glue¡¦) is a newly released instant-grip glue strip that makes home repairs, crafts, woodworking (and a whole lot of other stuff) extra easy. UGlu™ can stick to all kinds of hard to bond surfaces with the added benefit of no messy glues, clamps or nails.

February 2009

Those who work in the truss manufacturing trade know only too well the difficulties of storing products prior to delivery from the factory. It is for this very reason that Meca Racking Solutions recently developed a new storage solution for the efficient storage of manufactured truss products in outdoor areas.

Hawthorn Football Club legends Robert Di Pierdomenico and Dermott Brereton joined local residents as well as Bunnings staff and senior management to celebrate the opening of Bunnings Warehouse Hawthorn on December 11.

Datapel WMS Warehouse Management Software takes the hassle out of running warehouses for businesses using MYOB accounting software.

January 2009

This is the full version of an interview with Mitre 10 CEO Bernie Bicknell, held not long after the Mitre 10 Gold Coast Expo.

What made the Home Depot what it is today? US correspondent Bob Vereen provides a fascinating recent history of the world’s second largest retailer.

The Queensland hardware industry recognised excellence and achievements at the Hardware Association of Queensland (HAQ) annual Industry Awards & Gala Dinner, held at the Brisbane Convention Centre on November 22.

What does it take to start selling products online? Julian Josem from Dowling Consulting has the story.

UGlu™ (pronounced ¡¥you-glue¡¦) is a newly released instant-grip glue strip that makes home repairs, crafts, woodworking (and a whole lot of other stuff) extra easy. UGlu™ can stick to all kinds of hard to bond surfaces with the added benefit of no messy glues, clamps or nails.

December 2008

The 2008 Hardware Journal ‘Product Of The Year’ goes to Cabot’s CFP Sandless Floor System Every year the Hardware Journal staff agonize at length over which product from our regular ‘Product Focus’ department should win the ‘Product Of The Year’ award. The winner is judged on many qualities, of which innovation is naturally the most important. However, a product’s overall effectiveness depends on more than one quality.

The ‘Retailer Of The Year’ is jointly judged by Hills Industries and the Australian Hardware Journal. This year’s award goes to Hardy’s Mitre 10 Mega in Pakenham, Victoria. Hardy’s Mitre 10 Mega in the outer Melbourne suburb of Pakenham was a latecomer to our ‘Retail Focus’ department (from which the winner is selected). In fact, we only profiled them last month after they won the prestigious Ian Nisbet award at the Mitre 10 Expo.

The ‘Young Retailer’ department was introduced in January this year as a way of recognising future talent. Every month we profile an up and coming young retail star and at the end of the year the Hardware Journal and HB Fuller painstakingly decide on a winner.

November

Dux Hot Water have launched the country’s first comprehensive website for calculating Federal and State Government hot water rebates at the click of a button. The www.hotwaterrebate.com.au site helps simplify and explain the various rebates available for hot water systems while also making claiming an easier process.

Smartbuild.com.au are not an Australian manufacturer but they are certainly a case of true Australian innovation. The company founders have an ambitious vision: to provide to the hardware industry what sites like realestate.com.au did for real estate and carsales.com.au did for the automotive industry.

The difference between trade marks, business, company and domain names often causes significant confusion for the public and traders alike. Hicks Oakley Chessell Williams explain these differences and the importance of protecting the most valuable assets of your business.

October 2008

After six months of careful development and planning H.B. Fuller are pleased to announce the launch of the new www.hbfuller.com.au website.

The Hardware Association of QLD are holding their annual industry awards on Saturday, November 22 at the Brisbane Convention and Exhibition Centre.

The Hardware Association of South Australia (HASA) will recognise excellence in the South Australian hardware industry at the 2008 Gala Awards Night at the Adelaide Convention Centre on Saturday, November 1.

Total Tools will open a new store in Queensland and another in NSW prior to Christmas as the company’s five year plan rolls into action – with another three planned for the New Year. Although the exact locations are still a secret, they will be mostly ‘greenfield’ sites in key areas.

Almost everybody knows that Wal*Mart is the world’s largest retailer, but who are the others and how many of them are from the US? US correspondent Bob Vereen reports.

1-11 Site Boxes are high end high margin trade items that require almost no technical expertise to sell

September 2008

Retailing is never an easy occupation and right now things are tougher than they’ve been in a decade. US correspondent Bob Vereen reports.

The China International Hardware Show - Powered By Practical World ranks amongst the top three hardware industry events in the world, along with the International Hardware Fair / Practical World in Cologne and the National Hardware Show in the US.

With a five year growth plan in the works and qualified new staff ready to do the hard yards, Total Tools are well on their way towards opening new stores in line with their new strategy – and this means they are looking for more franchisees to join the network.

Many portable gazebo and marquee are notorious for their poor quality, but this not always the case. Simon Braunthal has some enlightening news…

Technology has come a long way but many sales people in the hardware and building industry still lag behind. Geoff Dart has the story…

All employers will be affected by two fairly recent changes to the superannuation guarantee law…

August 2008

Heavy paint cans can pose a risk to those who handle them every day but visible pictograms can reduce the risk. Michael Hambrook reports

Leading Hardware Distributor Dynalink recently held their National Sales Conference in Melbourne.

Richgro’s annual national sales conference was held on the Gold Coast in June.

The recently introduced Graffiti Prevention Act 2007 will restrict the sale and advertising of spray paint cans in Victoria in an effort to tackle the graffiti problem. The Act commenced on April 17, 2008, with restrictions on spray paint cans coming in on June 30, 2008.

Green and new products attracted buyers from all over the world at the 2008 National Hardware Show. US correspondent Bob Vereen reports.

David Hayward discusses the differences between ‘peaking’ and ‘cupping’, the importance of good planning and preparation, and what your customers can do to avoid or repair the problems

www.smartbuild.com.au is a highly affordable new system for promoting your store

July 2008

HASA's annual general meeting will be held at the Adelaide Oval Function Centre's Bradman Room on August 6th.

Danks invited more than 450 major trade members from Home Timber and Hardware, Thrifty-Link and key trade suppliers to Hobart’s Wrest Point Casino in late May 2008 to participate in a two day Expo and series of seminars.

The annual Hardware Association of Queensland Golf Day was held on 28 May at the Indooroopilly Golf Club. The day was a great success and HAQ would like to thank all who contributed.

Industrial design students from the University of Technology in Sydney are developing new designs for power tools with the intention of making them more accessible and easier to use.

Drowning remains the leading cause of accidental deaths amongst Australian children under five years, with 35 unnecessary toddler drownings recorded last year alone.

Not only are overweight and obese employees at greater risk of ailments, but they are also more prone to injuries. Professor Garry Egger shares some startling findings.

Total Tools Kilsyth is the pilot store for the group’s progressive expansion program.

June 2008

Every hardware store should have a few compressors on offer, but there's more to selling them than just performance. Peter Gard tells you what you need to know.

Danks invited more than 200 of its major retail and trade suppliers to the River Room at Crown Casino in late April 2008 to enjoy dinner, celebrate the financial year, and share plans for next year's spectacular 150th anniversary celebrations.

1-11 is pleased to be associated with James Brock and his team in the exciting and hugely popular V8 Ute Series.

With the green dollar commanding more momentum than ever, Bob Vereen delivers part II of a report on green retailing.

A unique form of cooling technology for hard hats will soon be introduced to the Australian market by Wrights Hardware.

Not only are gifts and homewares a great way to entice women customers, but they are also an attractive growth category. George Lancaster has the story.

May 2008

Australianbiz.com.au tells you what you need to know about claiming a personal tax deduction for super contributions.

Selleys' brand new pointing system for roof tilers is the first of its kind to exceed tough revised Australian Standards.

From the biggest multinationals to the smallest local stores, the green market represents a tremendous opportunity. US correspondent Bob Vereen reports.

The Federal Court of Australia recently ordered the forfeiture and destruction of around 150,000 imported Energizer batteries seized by Australian Customs.

Glee, Europe's largest annual garden and leisure trade exhibition (21-23 September 2008, National Exhibition Centre, Birmingham, England) is urging Australian garden sector, outdoor living and giftware suppliers interested in exhibiting to act quickly as space is filling up fast.

H.B. Fuller is much bigger than you may have thought. Based in Minnesota in the USA, they are one of the largest adhesive companies in the world, supplying solutions to some of the world’s biggest brands like Coke Cola, Nike and Adidas. H.B. Fuller is also listed on the New York Stock Exchange and is a Fortune 300 listed company.

Mitre 10’s Merchandise Expo was also held for the first time on the same occasion. Attracting more than 775 Mitre 10 suppliers and members from across Australia, the Expo featured an increased number of new-to-market products which will appear in Mitre 10 stores across the country later this year.

April 2008

Driving more profits with less investment sounds too good to be true, but if a retailer isn't achieving exactly this, then it's heading in the wrong direction. Julian Josem reports.

Wal*Mart appears to be making inroads into DIY. US correspondent Bob Vereen reports.

Adhesives leader H.B Fuller has improved its service levels to the Australian hardware and trade industry last year with a restructure of retail and trade sales activities.

A NSW Mitre 10 outlet has perfected the art of trade.

The addition of a motorised power sprayer to the 30 SECONDS Outdoor Cleaner range takes the hard work out of an otherwise tedious and tiresome job.

Winter is coming which means there are opportunities to sell winter products to the pool market. Obviously it helps to give the right advice, so Manny Crespo offers some handy tips.

March

Gateway Mitre 10 Home and Trade in Mt Gambier recently presented Mt Gambier and Districts Health Services with a much needed CTG telemetry unit valued at $7,000.

The secret to longevity in public relations and promotional marketing is thinking beyond the brief without blowing the client’s budget.

Irwin Industrial Tools is treating V8 supercar lovers across the country with something a bit different with the Ultimate Tradesman Challenge.

A Shareholders Agreement is a written agreement that covers the basic foundations for how the shareholders and/or directors of a company will act. It sets out a framework covering such issues as company funding, structure, management, operations, direction succession and so forth, so as to help the owners deal with any future disputes.

Nuriootpa is the Barossa Valley’s main commercial centre. Home to famous wineries like Penfolds and Wolf Blass, it is here that Juncken’s Home Timber and Hardware underwent a remarkable transformation after 112 years of operation…

Australia may appear to be reasonably insulated from the word ‘recession’ appearing in the US and UK media. Nonetheless, retailers should consider re-thinking their strategy when that word rears its ugly head...

February

Moore Stephens share some strategic insights into acquiring or divesting of a business in today's ever more rationalised market...

Irwin Industrial Tools recently committed to another two years of Britek Motorsport sponsorship on top of confirming Marcus Marshall as the new driver for the #26 Ford Falcon in the 2008 and '09 V8 Supercar Championship Series'.

The Hardware Association of Victoria will hold its annual Golf Day on the 13th of March at the Waterford Valley Golf Club in Knoxfield.

ILID’s Visible Light Technology (VLT™) doesn’t just turn paper ticketing on its head – it’s also friendlier to the environment. Corinne Said explains…

The holiday season was instrumental in stimulating developments in web based retailing. US correspondent Bob Vereen reports on some of the findings…

A South Australian Mitre 10 store has mastered the art of constant improvement…

Mitre 10 is the first and only Australian hardware group to benefit from a new world-class distribution centre being built in Derrimut, Victoria.

Danks will open a new warehouse distribution facility in Welsh Pool Western Australian in the first half of 2008, about 2km from the current main facility in Kewdale.

January

Environmentalism and sustainability are very hot issues for our time. They are also rapidly growing into lucrative opportunities for retailers. Tom Prince investigates...

The ageing CDMA mobile network is due to be replaced with the Next G™ network on January 28, so Telstra is encouraging retailers to also enjoy the added potential productivity benefits that come from the Next G™ network. Preliminary research compiled on behalf of Telstra and Ericsson by economist firm Econtech found respondents already using the network enjoyed an average increase in business productivity of 9.3 percent.

December

Lehman’s Hardware is anything but your typical hardware store. US correspondent Bob Vereen reports…

My earliest memory is... loosing my mother during the weekly shopping expeditions in the fish market... making my way back to the bus station only to wait for the rest of the day to be collected - aged 4 - my first challenge.

The Hardware Journal was privileged to attend this year’s China International Hardware & DIY Show, held at the Shanghai New International EXPO Center in Pudong, on October 23 to 25. Ray Quek reports from this global commerce and trade hub to cover the mammoth hardware event…

National Building Suppliers Group (Natbuild) recently held their national conference in Mackay, Queensland. Hosted by local Natbuild member Porters, the event was by all accounts a resounding success…

What is the best way to attract and retain good people in the current market? Geoff Dart from Moore Stephens has the answer…

November

What are the latest developments when it comes to safety and security? Merilyn Newnham has the story...

The housing slump means many pro dealers are doing it tough. US correspondent Bob Vereen reports…

There could soon be a change in federal government so what are the likely implications for employees and employers? Wal Beattie has the story…

Do you need a boost in sales, a more efficient store, or simply want a jump on the competition? An in-store kiosk may be just what you need…

Master Lock – a market leader and innovator in padlock and security solutions – recently extended its range of ‘Select Access' Key Safes.

This is the full transcript of an interview conducted by AHJ's Tom Prince and Adam Gordon with Mitre 10 CEO Bernie Bicknell.

October

How are timber businesses leveraging technology to its fullest potential? Andrea Dixon from timber technology provider Disprax has the story...

Internet forums are a wonderfully progressive way for businesses to get their message out. Amanda Gome has the story...

The rise in interest rates means businesses must take control of their debtors to ensure they don't end up in financial difficulties...

Thornton Home Timber and Hardware was the proud winner of the Home National Store of the Year award at the Danks National Conference...

What makes for really outstanding service? Jurek Leon has the story…

With so much competition for skilled employees, what can small business do to retain their staff? Rachel Felton tells you how…

Aquadux is delighted to announce that it is the sole distributor for Marley Rainwater products in the Australian market. Aquadux is part of Aliaxis group of companies, which places it next to players like Marley Plastics NZ, Dynex and Philmac, just to name a few.

September

Graffiti prevention is a controversial issue, especially when retailers have to spend money on preventative measures. The Hardware Association of Victoria has the latest on this issue…

Danks Holdings put to rest any speculation of a possible merger with Mitre 10 in a recent announcement to the Australian Stock Exchange.

Bunnings Warehouse and Dulux donated $230,000 to the Australian Fire Authorities Council (AFAC). The money was raised in a campaign for Dulux Weathershield products where $1 from every litre of paint sold was then donated to AFAC.

Square design – synonymous with the modern, the trendy and the upmarket – is found in anything from tapware to doorhandles to light fittings. Tom Prince investigates…

The Hardware Journal is pleased to provide some industry updates. Tom Prince touches on recent developments…

With so many opportunities in the home handyman market, an area that is often overlooked in the DIY world is the growing home handywoman market.

August

For independent retailers and small chains the competition is tough, especially wherever big-box retailing is firmly entrenched. US correspondent Bob Vereen reports on survival strategies that can be employed to increase sales and net profits…

Consumers are demanding more environmentally safer products and garden chemicals are no exception…

A Combined Rural Traders outlet offers expert advice – and it's a lot more than just over the counter…

Home Timber & Hardware's marketing team have not rested on their laurels. For six months they've researched, tested and developed a marketing strategy that is set to hit the mark with consumers.

Detail Retail has a new range of fixture applications that offer both affordability and great flexibility…

How do you get the most out of your team? John Stanley has some solid advice on what empowerment really means…

With concern for the world's forests at an all time high, more and more companies seek to enlighten buyers about how environmentally responsible they are through the use of labels. Sadly, many of these claims cannot be substantiated, leading to widespread cynicism. The Forest Stewardship Council is an internationally recognised and independent body that is setting the record straight…

July

Australian manufacturing has changed in many ways since W.H. (Henry) Sutton started thread grinding tools in 1917. One thing that hasn't changed in 90 years is Sutton Tools' commitment to locally manufacturing export quality cutting tools and the Sutton family roots.

A whole range of incentives are available to assist small businesses but owners are often unaware of what is out there…

Innovative new products were one of the main attractions at the 2007 National Hardware Show. Bob Vereen reports…

In commemoration of the 100 Year Anniversary of the Crescent brand, a limited edition Crescent Anniversary tool range has been released offering exciting products with fantastic bonuses and value added packs. 100 Years is a long time for any product or brand to successfully exist and Crescent has continued over the years to offer quality and innovation in hand tools to its customers. Many people would not be aware of the important role that the Crescent Wrench has played in memorable historic events.

Since 1952, Bailey has been proudly manufacturing ladders in Australia and has become a firm favourite of the nation's tradespeople and safety conscious home users. Hills Industries' Product Manager for Ladders, Mr Chris Mayo, said Bailey – a Hills Industries company – had firmly established itself as Australia's leading manufacturer of ladders for domestic, trade and industrial use.

The drought has affected just about everyone – even your humble assistant editor has resorted to showering with the aid of a timer and a spacious bucket for his pot plants. With water restrictions varying across the whole country retailers are facing a considerable challenge. Indeed, some are doing it very tough, but for others the drought can represent an opportunity. Tom Prince speaks to a selection of those ‘in the know' about how the drought can be chance for diversification and expansion…

Older apprentices have a lot to offer. Sometimes a bit of help is all they need. Sue Kent from MEGT explains…

The business of retailing has many faces and is generally perceived as dynamic and ever changing. Indeed, technology has changed the customer facing side of retailing significantly, first with EFTPOS and then with on-line shopping. Chad Gates from Pronto Software has the story…

June

A record number of retail members and suppliers attended the 2007 National Conference of Hardware & Building Traders held in Adelaide recently. Conference MC Frank Bottomley remarked that the conference was held in Adelaide to celebrate the establishment of HBT in South Australia almost two years ago. The group now has 21 stores in South Australia.

Alan Gurr, driver of the #26 Irwin V8 Ford Falcon, spent an intensive day of training at Irwin Tool School, following Round 3 of the V8 Supercar Series in New Zealand. Irwin Industrial Tools conducts the quarterly Tool School program at their Victorian office to teach new members of staff and invited guests the benefits and correct usage of good quality hand tools and power tool accessories.

Fraser Mackay-Sim, Macsim's Managing Director, kept a diary of the Macsim Sydney to Surfers Ride…

With the Internet is no longer a mystery to most consumers, US retailers are learning to take advantage of the online market. Bob Vereen reports…

Outstanding debtor oversights, tax deduction ‘short-changing' and use of over-complicated software are among the biggest mistakes made by Australian business owners undertaking D.I.Y bookkeeping. Wayne Burgan from Cashflow Manager explains…

Strong branding, a less than favourable housing market and the prevalence of new and accessible technology are all affecting the tool market. Tom Prince investigates…

May

Hills Industries launched a new generation of the iconic Hills Hoist – and the new kid on the block would make its grandfather proud.

David Kemp, the Managing Director and driving force behind Australia's largest domestic shelving manufacturer BDS Pty Ltd., announced recently that his company will continue to promote their ‘Australian manufacture' policies but would widen their focus to take in a broader market.

After cutting down on housewares retailers are showing renewed interest. Bob Vereen reports…

Costa's Mitre 10 Mega in Campbellfield opened only a few months ago and has already exceeded all expectations. Tom Prince spoke to Stuart Wainman about what it's like being the new kid on the block.

Modern technology continues to advance at an unprecedented rate. Keith Fotheringham of Acumen Computer Systems talks about the latest advances that affect retail…

Australian products and manufacturers often lose out to cheaper imports, but what they lack in price competitiveness they make up for in other ways. Tom Prince investigates…

April 2007

Leading Australian specialist pipe fittings manufacturer Philmac has continued its exceptional record with the CRT group, winning two awards at CRT's national conference in Sydney.

Brickworks Limited has acquired Whitsunday Concrete & Block as part its expansion into the Queensland concrete masonry market. Mr Ross Dallimore has been appointed Queensland general manager, responsible for Austral Bricks and Austral Masonry.

Hong Kong-based Techtronic Industries (TTI) has acquired the century old Hoover line for US$107 million from Whirlpool.

Danks are very proud of their reputation of providing the best customer service in the industry. Building on that reputation, they have implemented the First Point customer service team with the sole aim of delivering exceptional service first and every time a customer calls.

Two UK firms beginning to dominate retailing in developing countries. Bob Vereen reports…

From humble origins 90 years ago as a backyard operation (trading for many years as W.A. Deutsher) to its current place as an industry leader in construction fasteners, Buildex has always strived to attain the highest standards of innovation and quality. From ground breaking quality control methods in the early sixties to award winning Hi-Teks® self drilling screws in the eighties, Buildex continues this trend today with its advanced line of corrosion resistant fasteners.

With a plethora of entrants bringing new and added value to the hardware market, sales agencies are becoming more relevant than ever. Thomas Prince takes a closer look at these third party operators and at how they can help your bottom line.

Two very lucky winners in the Cyclone / FH Prager Ute and Boat competition walked away with a Ford Falcon XLS Ute and a Quintrex 435 Coast Runner boating package, worth around $60,000.

In a promotion with a Queensland radio station, Quell provided 300 personal panic alarms to help keep people safe when walking and jogging.

Having spent a good two years actively listening to the Australian market place, Archur is pleased to announce several new initiatives.

HPM Industries and Auto-Motion have launched a new partnership to be known as HPM Racing to challenge for Supremacy in the 2007 Fujitsu V8 Supercar Development Series.

After 26 years at Rocklea, Mitre 10 is set to relocate its Queensland distribution centre to a new warehouse site in Acacia Ridge.

March 2007

Leading Australian specialist pipe fittings manufacturer Philmac has continued its exceptional record with the CRT group, winning two awards at CRT's national conference in Sydney.

Brickworks Limited has acquired Whitsunday Concrete & Block as part its expansion into the Queensland concrete masonry market. Mr Ross Dallimore has been appointed Queensland general manager, responsible for Austral Bricks and Austral Masonry.

Hong Kong-based Techtronic Industries (TTI) has acquired the century old Hoover line for US$107 million from Whirlpool.

Danks are very proud of their reputation of providing the best customer service in the industry. Building on that reputation, they have implemented the First Point customer service team with the sole aim of delivering exceptional service first and every time a customer calls.

Home Depot is getting back to basics under Frank Blake, its new CEO. Bob Vereen reports…

Anyone running their own business will appreciate the build up of wealth within the business as it matures and succeeds. For some small business owners, this build up of wealth may be the only savings they have for retirement. David Maloney explains…

Making the most of Australia's temperate climate with an indoor/outdoor living area in an increasing trend. The key is to blur the lines between inside and outside, creating a seamless living area that is partly open to the elements. Here, we look at some of the items that help to create a successful indoor/outdoor living area including the kitchen, doors, floors, furniture and lighting…

February 2007

Rex Paine Mitre 10 in conjunction with the Herald Sun's Reno Brothers, hosted the first ever Trade and Renovation Sellout expo at Victoria's Mooney Valley Racecourse recently.

John Florey has joined Mitre 10 as Group General Manager for Merchandise and Marketing.

A new guide for consumers, Know how to complain, has been issued by the Australian Competition and Consumer Commission.

“Guerrilla Marketing” was coined by JC Levinson in 1982 to describe unconventional ways of promoting products using a very low budget. The subject deserves a book, not just a paragraph but let's see if a grab-bag of examples can stir your imagination to the point where you jump out of your seat and yell, "We could do that!" So, to prime your mind ask, "Who else sells to the customers I want to reach?" Then you might ask, could you ...

Well-known Building and Design Consultant, David Norman, compiles his Ultimate Tool Kit…

With the support of the Forest & Wood Products Research & Development Corporation, researchers have developed a new way to shield downstairs occupants from ‘thumps and bumps' using engineering techniques that raise the acoustic performance of timber floors and ceilings to match that of a 150-millimetre thick concrete floor.

A small hardware store in the heart of Launceston's business district has carved a convenient niche for itself…

January 2007

China appears to be the next international target for Home Depot. News reports indicate the company plans to buy Home Way, an 11-unit chain started in 1995, with which it has had a relationship since that time. Bob Vereen reports…

Family-owned business, Lanhams, has never been one for shouting its successes from the rooftops, but it's high time the achievements of this Sunshine Coast-based business were recognised…

For homeowners, Gyprock ShadowSet™ is an ideal solution for updating a home and was created in response to growing consumer demand for shadow line looks…

When Cowdory wanted a high profile activity to increase brand awareness it found V8 Supercars the ideal match. V8 Supercars is like no other sport in Australia. It blends the athlete with the rawness of sedan car racing. With 14 rounds over a 10 months racing program in three countries, and over 70 million viewers in 25 countries, V8 Supercars gives Cowdory the brand exposure it wants.

Ibbott's Home Timber & Hardware (TAS) recently won consecutive Northwest Commerce & Industry Awards for Retail Business, adding to the swag of honours they have achieved since 2003. Backed by the Devonport Chamber of Commerce and Industry, the awards are the premier recognition of business excellence in Tasmania's northwest.

Two small neighborhood hardware stores which must compete with a nearby Home Depot, are being helped to survive by another big-box competitor – Wal*Mart.

What makes you walk into a store? Retail Consultant, Melanie McIntosh, has some theories…

The growth in internet trading also increases the potential growth of online credit card fraud. The Australian Institute of Criminology (AIC) recently conducted a survey looking into Online Credit Card Fraud Against Small Business. Here's what they found…

Looking to break away from the competition and improve your business' cash flow? Provident Inventory Finance's Matthew Nolan offers some useful tips for purchasing stock abroad....

December 2006

Starting in 2008, the giant International Hardware Fair/Practical World will open its doors to skilled trades and do-it-yourselfers.

By Edward Chan With another year coming to a close, it is an opportune time to make resolutions and get into good habits for the New Year to manage personal financial performance for 2007. Doing so before the Christmas and New Year holiday season, means goals can be set and habits formed as soon as the new year working routine gets underway. Some considerations are:

The national accreditation symbol for products and services which save water outdoors is moving into a new phase following an injection of funding by the Australian Government's Australian Water Fund.

2006 was an ordinary year for the hardware industry. Consumer (DIYers and Trade) spending over the past year on hardware and building products remained static at $25.5 billion. This has been in an environment where a significant proportion of home owners have been hit by three consecutive interest rate rises and an escalation in living costs.

Sears is now selling the respected Craftsman brand of tools in Kmart stores. Bob Vereen reports…

Wal*Mart, the world's largest retailer and one of several pioneers in retail use of RFID tags, along with Germany's Metro, will welcome another 300 vendors into its RFID program in 2007, joining the first 300.

A conversion to the Handy format has given a Northern Territory retailer a new lease of life…

November

Michael Lonie, the Australian Retailers Association's tenancy expert, has some tips for tenants… In recent months, a number of members who have elected not to renew their leases in shopping centres due to the unreasonable expectations of the landlord as to what the rent will be for the new lease, have been confronted with what should happen at the end of a lease.

Wal-Mart Stores Inc has agreed to acquire a hypermarket chain in China for about $1 billion, according to people familiar with the transaction, in a deal that could give the world's largest retailer the biggest food and department store network in China.

Portability and convenience are the hallmarks of Danks' 18 Volt four-piece cordless power tool set by Worx. The all-in-one set is perfect for virtually any job around the home or on the work site.

An Optometrists Association Australia survey of 1,200 people has revealed that over 70% of people do not bother to protect their eyes when doing routine tasks, repairs or improvements at home. Australians are risking their eyesight by wearing prescription spectacles or sunglasses as a substitute for proper eye protection when carrying out ‘DIY' activities, according to the new research. Grinding and welding related activities are the most common eye related injuries, accounting for 29% of presentations to hospitals and GPs. Despite the high number of eye injures, an alarming 44% of all people surveyed said they wore sunglasses or prescription spectacles instead of safety goggles when welding.

Do you know someone who has used a wood saw to cut anything but wood, or hit in a screw with a hammer, rather than using a screwdriver? If so, you might like to read this story…

October

The ACCC has some advice on the perils of retailers using ‘bait' advertising… What is bait advertising? Bait advertising generally occurs when a business advertises goods at a certain price but does not have a reasonable supply of the goods for customers to buy.

Organisers of this year's DIY trade show are delighted with the turn out to the annual event. With numbers through the gate far greater than 2005 it is a sure sign that DIY is becoming an increasingly popular activity for many Japanese.

One of Home Timber & Hardware's flagship stores – The Hardware Shop in Richmond (Vic) – is moving into a larger home after 13 years at Swan Street.

Pakenham (Vic) on the outer south-eastern fringe of Melbourne is now home to the latest Mitre 10 MEGA.

The NSW Government is introduction legislation to control the sale of spray cans which could have serious ramifications for retailers… From November 1, 2006 the NSW government plans to impose further restrictions on the sale of spray cans, with substantial penalties for non-compliance.

Once America's largest and most successful retailer, now Sears is being evaluated by some observers as a firm which might not survive. Bob Vereen reports…

Porters Home and Building Centre is one of the largest hardware operations in Australia and is constantly evolving…

September 2006

Retail Consultant, Jurek Leon, author of ‘52 Terrific Retail Tips' has some handy hints on how to survive the upcoming Christmas Trading season…

Here's something that's so straightforward it's got people suspicious. Elizabeth DeFriest meets plumber, Kevin Venville, whose H2O PurePlus water cleaning system is set for big things…

After 40 years of working in the family business – 25 of those years as Managing Director, Barry Porter of Porters Home & Building Centre in Mackay (Qld) has retired.

Following more than fifteen years distribution of Finkal punches, Kincrome has taken full ownership of the Australian brand.

It's not too late to organise to attend the Hardware Association of Victoria's Gala Awards night on September 19 at Crown Palladium.

Bob Vereen investigates how some retailers in the US are solving the problem of providing quantity discounts to customers…

A boutique-style Thrifty-Link store in the heart of Sydney's CBD is doing a roaring trade. Pauline Hoogen reports…

August 2006

What is the net profit margin of your hardware store? If it is not at least 9.17%, then you are not matching the performance of Australia's best hardware businesses.

In March this year new regulations came into effect with regard to the use of CCA (Copper Chrome Arsenate) on timber products…

Benalla Mitre 10 Home & Trade in Benalla (Vic), recently gained over half a century of hardware experience when father and son team, John and Gary Woodruff took ownership of the rural hardware store.

Home Depot continues its vertical integration through acquisitions.

Western Australia has won Danks' inaugural trophy for generating the highest quarterly sales growth over the previous year's corresponding figures.

Bob Vereen interviewed successful website retailers and website developers and came up with this “how-to” article to help hardware retailers improve their existing websites or to start using the Internet to help their businesses…

Mitre10 Home & Trade in Frankston (Vic) holds a unique position in the Mitre 10 organisation. Pauline Hoogen reports…

Invented by two Victorians, the Power Genie is an ingenious energy saving device that automatically switches equipment on and off…

July 2006

Are you content just to be profitable, or would you like to improve your performance and profitability? Bob Vereen reports from the US…

Water use efficiency is an increasingly vital issue, particularly when it comes to building new homes. Gary Workman from GreenPlumbers® has some advice for making households water-friendly…

China will become the top exporting destination for about 30% of Australian exporters in the next five years, according to a recent survey.

Cameron Willey of Wallington Mitre 10 Home and Trade in Drysdale, (Vic), was recently awarded with the Uncle Bob's Club, 2005 Jenny Ruff Memorial Youth Achievement Award.

CSR Bradford celebrated the expansion of its glasswool insulation plant at Ingleburn, NSW, with an official opening of the plant by the NSW Minister for Energy, Joseph Tripodi in June.

As developers all over the western world turn previously run down city centres into residential areas and office buildings into warehouse-style apartments, opportunities flourish for urban hardware stores.

After only three years of trading, Maclean Home Hardware was awarded New South Wales Store of the Year for 2005 at the recent Danks NSW State Conference. Pauline Hoogen reports…

July

June 2006

Steve Liston is not a man to let things get lost in translation. As one of the first foreigners to enter the Japanese DIY industry, Steve is a pioneer with a wealth of industry knowledge.

Why would a woman want to take on trade work in fields traditionally left up to males? Why do some clients specifically seek out female tradies and what do men think of women working in their domain? Janice Ryan meets two women who have the answers…

HoME Hardware in conjunction with Archicentre, the CFA and MFA in Victoria, are running a three month Fire Safety Initiative that could...

The 3D Paint & Colours' National Conference was held in May in Auckland.

Tradespeople and DIYers in Bathurst (NSW), have welcomed the recent opening of Petries Mitre 10 Home & Trade.

How many times have you noticed unused parking spaces in big-box parking lots and thought how wasteful that is? Bob Vereen reports on Home Depot's experiment with convenience stores…

In the late 1880s, a holding yard for second-hand timber and building materials salvaged from demolitions, commenced trading in Melbourne's inner-city suburb, Clifton Hill. More than 100 years later, a timber business is still there. Pauline Hoogen reports…

The innovative Mobicon offers a cost effective way to lift and move containers…

May 2006

Danks held a function for many of its suppliers at Crown Casino in Melbourne last month, where it addressed its future direction and the expansion of Danks' house brands program.

Despite increasing competition from overseas imports, proud Aussie manufacturer, Sutton Tools, is thriving. Pauline Hoogen reports…

Conserving the planet became even more rewarding for Wallington Mitre 10 Home & Trade in Wallington, (Vic),...

The Department of Employment and Workplace Relations is conducting information seminars across Australia to introduce local employers and employees to the WorkChoices system.

The Japanese DIY Association has put the call out for Australian companies to come to Japan and exhibit at their annual trade show in August.

Whilst in Germany for Practical World, Bob Vereen took a look at innovative German chain, Knauber and European heavyweight, Kingfisher…

In today's business climate, few family businesses can boast a record of 145 years and six generations of trading and employing people from the local community. Pauline Hoogen reports on the remarkable Pink family…

eWood™ is an exciting new product, with patent-pending, manufactured and marketed by Victorian company, Close the Loop…

April 2006

Bob Vereen reports on how some of the major retailers around the world compare in profitability…

Occupational Health and Safety issues are a vital part of all workplaces. OH&S consultant, Bevan Smillie, explains…

After an absence of two years, the famous Cologne (Germany) Fair returned in March, now called International Hardware Fair/Practical World, and occupying some new and some re-numbered halls.

Watson's Hardware, a Thrifty-Link store in NSW, has undergone many changes in its 77-year life – the most dramatic when it moved from Campsie to Blackheath in the Blue Mountains.

Mitre 10's National Conference 2006 is fast approaching.

The Home Depot that burst on the American retailing scene more than 25 years ago and quickly dominated the hardware/home centre business, is undergoing tremendous changes. Bob Vereen reports…

A hundred-year old Co-op in country Queensland has been given a new lease of life via a transformation to a Thrifty-Link store. Pauline Hoogen reports…

The New York AngleMag distributor describes AngleMag as the “state of the art dovetail guide”. A customer in Batemans Bay, NSW, said AngleMag should be called “AngleMagic”. They refer to an ingenious invention by Australian, Jeff Snell…

March 2006

Not content to dominate the hardware industry, Bunnings has opened an experimental spin-off store called HouseWorks.

The art and craft channel has traditionally been on the fringe in hardware retail stores but it is a channel that is expected to grow significantly in the next few years…

Well-known industry figure, Frank Whelan, has resigned from Mitre 10 after twenty years.

American manufacturer of sprayers and dusters, Hudson®, is the latest company being represented by Master Distributors in Australia.

Leading plantation forestry companies Timbercorp Limited and Integrated Tree Cropping Limited (ITC) today launched their $20 million export woodchip facility at Albany in Western Australia.

It isn't pretty, it isn't air conditioned or warmly heated in winter, and it isn't in high traffic locations, but 84 Lumber keeps growing and growing. Bob Vereen reports…

Not content to run a successful hardware store in Lithgow, Mike and Lisa Coates have opened another business in Bathurst. Pauline Hoogen reports…

Award-winning company, Demain International, has its sights set on another prestigious award with the release of its sophisticated, new cordless drill…

February 2006

Home Depot is opening smaller stores in smaller communities in both the US and Canada. Bob Vereen reports…

Jake Tyson has gone from carpenter's apprentice to one of the Australian tool industry's biggest success stories. Elizabeth De Friest reports…

Smithfield Mitre 10 in Cairns, Queensland, was recently announced as winner of the Retail Store of the Year Award (for a store size 750 sq m to 1250 sq m) at the 2005 Hardware Association of Queensland (HAQ) Awards.

From one family to another, Shepparton (Vic) business, Spantruss, has become the latest addition to the portfolio of building and hardware family-owned business, Dahlsens Building Centres.

Rod Evins, President of the Hardware Association of South Australia (HASA) launched the HASA Training Guide at the Adelaide Oval Function Centre recently.

Bob Vereen reports on a novel, yet effective, promotional concept…

Taffa's Mitre 10 started as a family business. More than 50 years on, it still is. Pauline Hoogen reports…

Toyota has independently developed the world's first forklift that uses a hydrogen fuel cell system…

January 2006

Mark Geraghty has some tips on how to deal with the problem of post-Christmas excess stock…

Late last year, research company, Wraith Dragon Media, conducted a study in NSW amongst hardware retailers, to ascertain the level of website activity and the use of on-line marketing.

The Henkel Group has guaranteed its long-term presence in Australia with a A$10 million investment in its new Australian and New Zealand headquarters.

More than 60 representatives from the Victorian hardware industry gathered at Crown Casino in Melbourne to farewell bow tie-wearing, Chris Rizonico, from Sutton Tools.

Oasis Horticulture and Floriana have announced the consolidation of Australia's two largest seedling producers, effective from February 2006.

Barrow & Bench are setting the ‘benchmark' for hardware retailing. Pauline Hoogen reports…

Michael Hutton explains how to maximise the benefits of superannuation…

After last year's devastating hurricanes, retailers put aside their own problems to help communities rebuild. Bob Vereen reports…

December 2005

Would you like to compare your profitability and operational skills with some of America's leading chain retailers, as well as with better than average hardware retailers, lumber/building material dealers or home centres?

The hardware and lighting businesses are booming in Hong Kong. Lesley Hetherington reports…

In a night of nights, this year's most outstanding hardware industry employees and stores were recognised at the 2005 NSW Hardware Industry Awards.

Mitre 10 Australia Ltd has announced a loss for its financial year 2004/05, due to substantial business restructuring and one-off write downs, in addition to a weaker retail market.

This year's Hardware Asssociation of South Australia Awards attracted a record number of guests – 321.

Bob Vereen investigates American Girl, a brilliant retailing business that has customized a mass-market product and created almost endless add-on sales opportunities…

When is an advertising agency not an advertising agency? When it is a major player in the hardware industry. Pauline Hoogen looks at the development of Cowdroy…

Janice Ryan reports on how a little hardware store in Clayton (Vic) surrounded by six Bunnings stores has survived to tell the story...

November 2005

Google can be your business' best friend, but if you break its rules your website can be blacklisted permanently. Don't lose your identity because of bad advice. Lea-Anne Brighton from Solutions Management, explains:

We've come a long way from the simple “timber or brick” construction alternatives of yesteryear – modern building materials are conceived in laboratories, not factories…

The new Fagg's Mitre 10 Home and Trade complex in North Geelong has officially opened.

The Hardware Association of Western Australia (HAWA) has come on board to partner a major community fundraising event for essential surf rescue equipment –

Austrade's chief economist, Tim Harcourt, said export opportunities in China are on the rise with recent trends showing a shift in the focus of growth away from the ‘big three' –

Industry must present consumers with DIY Solutions, not just offer products – that's the conclusion from the European Association of DIY Manufacturers. Bob Vereen travels to Belgium for this special report…

YGP Grain and Hardware Pty Ltd, based in the Gippsland dairy belt town of Warragul, Victoria, features agricultural products and hardware supplies under one roof – which suits farmers down to the ground…

The battery-operated Enviromower is so impressive, the Queen of England bought one…

October 2005

Consumers in virtually every country today are suffering from information overload – assaulted by TV, cable, the internet and direct mail.

Our outdoor gardens are becoming much more than just a “space to be filled in” rather they are reflections of our taste and lifestyle which enhance the value of our home.

ITW Proline launched its new premium hardware line – Platino – with functions in Melbourne and Sydney.

Located in Melbourne, Candlewerks is a new collaborative business between Candlewerks Pacific, Peaktop International and SRG New York.

Chris Rizonico, the well-known and respected bow-tie wearing gentleman of the hardware industry, has decided to retire at the end of 2005, after 35 years with Sutton Tools.

An American company is helping companies convert from traditional smaller stores to big-box formats. Bob Vereen reports…

Farinosi & Sons has been a retailing feature of inner-suburban Perth for 70 years – which makes the family-run business “hardware nobility” in our books…

A newly invented pneumatic tool for laying floorboards should provide you with customers packed to the rafters…

September 2005

The popularity of retail franchises – specialist, licensed outlets overseen by professionals in the field – raises a fundamental question about the way hardware store function:

Householders have felt the full brunt of water restrictions – watering the garden is now a furtive, antisocial, night-time activity – but are domestic users really to blame for our water woes?

The biggest Bunnings Warehouse in the southern hemisphere opened in the outer eastern Melbourne suburb of Vermont South last month.

Sydney-based company, Resurg, have worked with retail groups to benchmark business profitability for more than a decade.

In April this year, Dastow, a new national merchandising services business was launched.

Two of America's top homewares businesses are now providing competition to hardware outlets. Bob Vereen reports…

Set in the small town of Roma, Queensland, the Garvie family's new Mitre 10 Home & Trade store is a tonic for the local farming community…

One of the most useful products set to hit the Australian market this year is the US-made Hyde® Wet & Set® Wall and Ceiling Repair Patch – perfect for fixing unsightly holes and cracks in plasterboard…

August 2005

It's all become too much to bear: another hardware store birthday – another boot-scootin', toe-tappin', dust-swirlin' regiment of line dancers…

Timber milling procedures have changed little over the centuries, with quarter sawn and back sawn cutting patterns as entrenched as death and taxes – but a Victorian company is winning favour with “radial” sawing…

Home Depot has announced plans to try out a convenience-store concept that will include a petrol station and deli.

Magnet Mart has opened its ninth store in the NSW town of Shellharbour.

A new Code of Practice launched last month will mean general insurers will meet higher, measurable performance standards for dealing with customers, including settling claims in specific time periods and providing clearer information about policies.

Bob Vereen takes a look at the 2004 financial performances of some of America's leading retailers…

Plans have been unveiled for the largest Thrifty-Link store in Australia – and it's a huge vote of confidence in rural hardware retailing…

The all-new Deck King decking tool, designed by Australian inventor Mark Behnecke and distributed by Stanley Tools, can halve the time it takes to lay outdoor decking…

July 2005

If your local milk bar, video store and petrol station aren't stocking basic hardware lines, perhaps it's time to fill the void!

Many Garden Departments in hardware stores go into hibernation in winter, simply because customers are unaware of outdoor tasks to perform – so teach them!

Two more Mitre 10 MEGA stores are set to open early next year in Victoria.

Plans for the largest Thrifty-Link store in Australia have been unveiled in the farming town of Colac, 150kms west of Melbourne.

Veteran retailer, Burnie Kibbler, has retired after 54 years in the hardware business – well, semi-retired!

Last month Bob Vereen reported on the controversial merger between Sears and Kmart. This month, Bob looks at a new store format for the company – Sears Essentials…

Pryda, now fully owned by ITW Australia, is much more than a manufacturer of timber connectors and post anchors. In this article we take a closer look at Pryda and its future directions…

George Taylor's Stores, with six outlets operating in western Victoria and SA, are renowned nationally for stocking everything from hand tools to parachutes –

Copper piping has been a practical mainstay of the plumbing industry for ages – but did you know copper is also good for your health? John Williamson, Technical Officer with the Copper Development Centre Australia Ltd, explains…

Conventional power drills have a single chuck to hold just one drill bit at a time – “Not good enough,” thought Australian inventor John Whitehead, who has just developed a twin-chuck system…

June 2005

Most building timbers and refined wood products are treated with some kind of preserving chemical – but do you know the main chemical types and uses?

Members of the Bunnings buying staff attended a reception held by the Worldwide DIY Council at the National Hardware Show.

Home Timber & Hardware's partnership with Guide Dogs marked its first year of fundraising with two events recently.

Bunnings is building its largest ever warehouse in the eastern Melbourne suburb of Vermont South. Scheduled to open in August, the new warehouse will be the largest in the southern hemisphere.

A good tradesman never blames his tools – nor does he throw them out. We talk to Frank Ham, Secretary of the Hand Tool Preservation Association of Australia…

Gunnersen Timbermark, one of Australia's most important wholesalers of timber products, celebrated its 125th Anniversary last year – and even the Prime Minister was impressed…

Internet hardware retailing is a mystery to most industry stalwarts, eyed with a mixture of envy and scepticism – but one company is achieving online sales success…

Reconstituted timber, manufactured by Weathertex® in NSW, is real wood that has been processed to remove the imperfections…

May 2005

If you thought interest in Gardening was shrinking due to drought conditions, think again. The latest Melbourne International Flower & Garden Show was a giant event…

The Roof Extenda Bracket proves that Australian ingenuity truly is the mother of invention…

Mitre 10 has announced two new senior appointments. Bernie Bicknell has been appointed Chief Executive Officer of Mitre 10 Australia Ltd.

ITW Retail Group has announced the appointment of David Smith to the role of General Manager of the Smart Home Products business.

Perth-based company, Summit Storage, has been bought by Ramico (Australia) Pty Ltd.

Bob Vereen reports on a major campaign underway to expand and revamp Ace Hardware…

The retail hardware industry involves more than just pricing and stock management – there's also room for a bit of personality…

Gorilla Ladders are turning heads thanks to innovations like bottom-rung Braces and stile Stabilisers – and retailers in search of category freshness are “beating their chests” with delight…

April 2005

So, you're an independent hardware retailer and you want to create your own advertisement…where do you start?

The Fasteners category features a superabundance of different metals and alloys with varying properties and applications. John Power talks to Rob Hodgson...

The gorilla enclosure at Melbourne Zoo was a fitting location for the launch of Gorilla ladders to the Australian market.

HIWG Roadshows were held in Melbourne and Sydney last month to promote the activities and outcomes of the HIWG, and to provide a free networking opportunity for all in the industry.

Fourteen buildings covering five hectares have been earmarked for a $9.5 million redevelopment by Assa Abloy, in what has been described as huge boost for the local area.

Despite massive profits, the world's largest home centre chain is still a work in progress. Bob Vereen reports…

Hardware & General's multi-store business in Brookvale, Sydney, now comprises 15 separate retail outlets – and this “hardware village” is growing…

Bi-metal Blue Blades from Irwin Industrial Tools – as close to “unbreakable” as a hardware product can be – are now available Australia-wide…

March 2005

Are there too many trade shows in the Australian hardware industry? There are plenty of suppliers who think so – and we want feedback from all parties…

Home Décor goods are frequently assessed in terms of “fashionable” colours, “hot” materials and “contemporary” designs.

Home Depot has signed a multi-year deal that will place its products and services on several American reality TV shows including The Apprentice and The Contender...

Australia's largest steel company, BlueScope Steel, has launched a new business, BlueScope Water.

One of Australia's most famous icons – the Hills Hoist – is celebrating its 60th anniversary this year.

While its strength is in America's Midwest, Meijer is a major player in the fiercely competitive home centre market. Bob Vereen reports…

The Vane-Tempest family has been providing hardware to the township of Condobolin for decades – and it's “blue skies ahead” for future generations…

Here's a gun that deserves its own 21-gun salute! It's the world's first portable, air-powered sealant gun – and it's also an Aussie-made invention…

Recent developments in luminous paint technology have created an entirely new branch of “glow in the dark” paints, signs and extruded products – and we see a bright future for the category…

February 2005

Think of Mr Whippy ice cream vans, mobile libraries, clothing/souvenir vendors at sports events, and you'll recognise that many merchants...

Developed under wraps over an 18-month period, John Danks & Son has finally revealed the Worx – a new range of high-performance, high-quality power tools.

Only five weeks after opening, the new Mitre 10 Solutions store in Port Lincoln, South Australia,...

Australian lock icon, Lockwood, has been formally renamed, Assa Abloy Australia Limited.

The bitter fight between Reed Exhibitions (promoters of the National Hardware Show in Las Vegas) and the AHMA (promoters of the Chicago Show) looks sets to continue.

Mr Jim Eaton, the Chairman of the board of directors of Mitre 10 Australia Limited (Mitre 10), today announced that Mr Frank Whitford will step down...

Based in a store that was built in 1857 and extended with a “modern bit” in 1873, Tonks Bros Hardware in Castlemaine, Vic...

Crate & Barrel's unique style, merchandising and marketing strategies have combined to make this American chain an outstanding success story…

Consumers love new products that simplify a traditionally awkward task. Plasti-kote's® new One-Step Water-Based Tile Paint is the first-ever paint product to put a “smile” on your dial…

January 2005

Take a walk up your street and see how many “No Junk Mail” placards are stuck prominently on letterboxes…

The Timber and Building Materials Association of NSW (TABMA) presented Magnet Mart, Goulburn, with the Exceptional Customer Service Award at...

In an exciting new initiative between Winners Recruitment and Womensport and Recreation Victoria (WSRV), a program is being launched...

It seems to me that many hardware retailers don't think very clearly about the group they belong to.

Radio Frequency Identification (RFID) is becoming an essential tool in the kit of retailers, distributors, suppliers and freighters worldwide.

American retailing underwent a surprising change late last year, when Sears merged with Kmart.

There are two ways to enlarge a hardware business – expand the existing store until it bursts at the seams, or start a new store in virgin territory.

A product for cutting steel may seem a little “out of left field” for a company like Triton Manufacturing & Design, which has a strong history in woodworking...

December 2004

The Australia–US Free Trade Agreement is due to come into force on 1 January 2005. The deal, incorporated into Australian legislation...

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