May 2013

There’s nothing outstanding about Total Tools Thebarton when you compare it to the other 35 stores in the franchise family, and that’s exactly the way owner Greg Heath likes it. Although the two-year old suburban store is Adelaide’s biggest professional tools retailer boasting more than 6,000 lines, spread across a massive floor space of 2000+ sqm.

Fasteners represent a fast-moving, high margin bread and butter line for many hardware retailers. A competitive supplier landscape ensures these products are also always technologically sound with plenty of service available

Working in wet conditions amplifies the cold as water draws heat from the body many times faster than air. Combine this with wind and the chill factor can be unbearable. Constant exposure to moisture can be a major issue for skin problems and potential infection. One of the greatest avoidable risks in the workplace is exposure to cold and wet conditions. Underground mining is often cold, wet and windy, a recipe for potential problems. Problems that until now there have been few effective solutions.

April 2013

It is easy to write off a store like Gingin Trading. Located in an agricultural town 92 kilometres north of Perth, it caters to a fairly remote population of about 4500 – what you would hardly call critical mass. The store owners, husband-and-wife team of Leonard and Moyra Choules, come across as laidback country folks, whose unaffected demeanours fit the mould of an early-retiring couple tending a store in a...

Maintaining cost-effectiveness and a nimble response to the evolving demands of the marketplace are requisites for survival in any industry. In this regard, small to medium-sized businesses trying to secure a foothold in Australia’s $40 billion hardware industry are facing unprecedented challenges.

Nothing beats the winter blues better than a crackling fireplace where everyone can cosy up with mugs of hot chocolate. Of course, the experience can sometimes be marred by a smoky fireplace, which causes can be many, from a bad chimney design to inadequate air circulation. Enter SmartBurn, an award-winning invention that not only halves your smoke emissions, it produces up to 17 per cent more heat from your fire.

March 2013

It’s been more than two years since the 2010-2011 Queensland floods left a trail of destruction that affected 70 towns and over 200,000 people. In its dreadful wake, more than three-quarters of the state had been declared a disaster zone, while many businesses suffered extensive damage or economic loss.

If there’s one household chore that really irritates the typical homeowner, it’s cleaning windows. It seems as though you can spend hours spraying, wiping and scrubbing – only to look from a different angle and see yet more streaks and smudges.

Increasing numbers of DIY painting projects have pushed the paint sections of Australian hardware stores front and centre, or at least nearby. A new focus on accessories that can make painting faster and simple is helping retailers maximise

Hardware Journal :February 2013

2013 is a special year for Moorabbin Paint Spot. Besides marking the 40th anniversary of the store’s life, it was 25 years ago that the current leadership had taken over the business. It holds particular significance for the store’s owners, Barry and Ken Morgan, siblings who became enterprise partners when they bought over the business from their late father, John Morgan...

Launched November last year is a new app that is set to revolutionise the way in which Australian renovators and tradespeople purchase, sell and dispose of unwanted building materials that are often thrown out as rubbish.

Remember when LPs lost favour to CDs? Or when even the inner workings of car engines became more computer technology than old-school mechanics? That same analogue to digital revolution is now underway with power tools and some manufacturers are investing heavily in the hope of making it a permanent change.

January 2013

Many conclusions have been drawn from Metcash’s majority acquisition of Mitre 10, since the conglomerate that owns such household names as IGA, Autobarn, Cellarbrations and The Bottle-O, extended its tentacles into the hardware business.

More and more, professional and DIY decorators are being inspired by the myriad of opportunities provided by textured paint.

The countdown clock has started again, as the Australian hardware industry prepares itself for one of the biggest trade shows on the calendar.

December 2012

2012 was a tough year, but as the following pages reveal, leading companies see light at the end of the tunnel, reports John Power.

hen Matthew Mcnamara heard the news in 1999 that the cattle market in Dandenong would be shifting its operations to Pakenham, a satellite suburb in Melbourne located on the fringe of the West Gippsland region of Victoria, the enterprising young man immediately seized on the opportunity.

November 2012

Prestige electronic and digital door entry devices and CCTV surveillance equipment are sadly underrepresented on hardware retail shelves, with locksmiths and security specialists winning market dominance. JOHN POWER asks: What can hardware retailers do to gain more of this top-end market?

Staged at Leonda by the Yarra in Hawthorn with spectacular views of the river, this year’s annual HAV awards was celebrated in 007 Bond fashion. The gala attracted a crowd comprising all aspects of industry from hardware stores and hardware suppliers with key industry participants.

Moorooduc Timber builds its solid reputation the long, hard way.

October 2012

Natural palettes are set to be the order of the day in 2013. Australian paint suppliers and retailers share their tips for colour trends in the new year.

The Adelaide Plumbing and Building Centre, just outside the central business district, promises its trade and retail customers prestige bathroom and kitchen products, along with expertise in both plumbing and design.

September 2012

Think technology is just for the living room? Gadget developers and programmers are also looking at new ways to make gardening easier and more productive.

What happens when a respected, long-established, trade-focused hardware store is acquired by Danks? In the case of Tait Home Timber and Hardware, great things.

For 24 years, hundreds of hardware retailers from the eastern half of the United States have been attending a unique conference organised by a Florida retailer.

August 2012

Starting from a backyard shed just eight years ago, Darwin’s Trade Building Supplies has grown to be a stand-out, trade-focused hardware retailer in its own right.

The largest warehouse in Victoria is now open for business. The Hardware Journal was invited to see some of the best elements this store has to offer.

A fully refurbished Viberts Mitre 10 in Tatura (VIC) recently held its grand opening.

July 2012

With 150 years of family history behind it, Pink’s Hardware in Clare, South Australia, is maintaining a strong trade, even as the national economy looks to falter

The recent Bunnings expo in Melbourne was significant in the number of highly presentable stands across the 190 participating suppliers. It seems obvious that an enormous amount of effort and thought went into creating the best possible display.

Danks wants to become famous for hard-core hardware. Getting there, according to Mark Burrowes, starts with listening to customers and store owners.

June 2012

Masters has put considerable resources into its online e-commerce site. This shows up in its navigation and product detail pages, but less so in some of the general design elements.

State governments have been putting the squeeze on large-scale infrastructure projects recently but Fred Hall of DBF Tools says longer term forecasts remain strong

As a home-grown, fourth generation family company Sutton Tools is a true blue success story. But that hasn’t stopped it building a vital, export-driven business, competing successfully with the best in the world – and winning.

May 2012

It’s not just in retail hardware that pressure from larger companies is being felt. Construction suppliers have come under similar stress.

The down swing in Western Australia’s housing and construction markets isn’t stopping Mandurah’s Midstream Hardware. The trade-focused business is pushing ahead.

It’s only been two years, but Einhell Australia has been making a major impact on the hardware industry.

April 2012

Danks unveiled its growth strategy at its Major Supplier function. It was a well-executed, professional event where key messages were communicated.

Newly appointed managing director Chris Giles says there are a number of positive indicators for the brand including a new deal with Masters

Mitre 10 has launched a dedicated outlet in the small town of Churchill, in north-western Victoria. The new store combines with a Supa IGA supermarket to give the local population of around 4500 their own specialist hardware retailer.

February and March 2012

The opening of Bunnings 200th warehouse store at Greenacre (NSW) exemplifies what it does best. It was a mixture of celebrating local communities and their heroes, raising money and strong corporate messaging with a large turnout of staff. The Bunnings story was played out in a positive way, at every level.

The big news in Clare, South Australia, is that Sanders H Hardware has taken the next step in its future.

A move from Thrifty Link to Home Hardware has helped boost trade for this small store on South Australia’s Eyre Peninsula. But even bigger changes may soon be on the way.

The organisers of the Cologne International Hardware Show have done well to adapt to a new business environment, post-GFC. But have they gone far enough?

January 2012

The votes are in and Hardware Journal’s panel of retailers has awarded Rust-Oleum® Countertop Transformations the Product of the Year

The most recent Total Tools conference was held in the land of the long white cloud. It set the scene where genuine connections were made between retailers and suppliers.

Despite the GFC and a general contraction in hardware sales over the past three years, the Apex Tool Group continues to thrive.

Much of Dahlsens’ success comes from its regional operations. Established three years ago, the Albury operation is proving to be a winning expansion.

The multi-million dollar investment in the Fagg’s Mitre 10 business has earned it another well-deserved accolade.

December 2011

Behind the jocularity of Rod Evins is a smart and savvy business person. Betty Tanddo discovers more about the man behind the smile.

The David O. Jones Mitre 10 store has been part of group for almost 30 years. The Stawell community helped celebrate its recent milestone.

The China International Hardware Show is further evidence that China has moved on from being the world's factory to becoming the world’s market. Ray Quek attended the event.

The hardware industry in Victoria celebrated the best operators it has and acknowledged their achievements during 2011

There aren’t too many independent Australian building supplies outfits servicing clients as far as 3,000 kilometres from their home base. Even more remarkable is a client roster of some 1,500-odd accounts that spans the state of Western Australia being built purely by word of mouth. Mark Daffey reports.

November 2011

John Danks & Son has agreed to acquire the business and assets of Tait Timber and Hardware in Victoria. Completion of the acquisition will occur once contract conditions are met.

Mitre 10 New Zealand goes from strength to strength as it opens five new Mitre 10 Mega stores before Christmas. Four stores, range in size from 5000m2 to 10,500m2, were set open in consecutive weeks, starting with Masterton on October 14.

Despite Wesfarmers boss Richard Goyder conceding that sales dropped in the Bunnings outlets closest to the Braybrook Masters store since the new competitor opened on September 1, Bunnings’ latest quarterly figures suggest that all’s well elsewhere.

United Tools brought their members and key suppliers together for their Annual National Conference in early September. New United Tools CEO, Stuart Clark, said the event was a great success, with over 140 people attending.

Crime Stoppers and the attorney-general’s office both say that identity theft is one of the fastest growing crimes, but steps can be taken to avoid it.

There’s more to concrete than meets the eye. And if you’re selling it, it pays to know as much as possible about it.

Globalisation has forced many Australian manufacturers offshore in order to remain competitive. Not all have succumbed, however. Mark Daffey reports.

The past, present and future were acknowledged at the Hardware Journal’s event to commemorate its 125th year.

Fagg’s started trading from a timber yard in 1854 before opening their first hardware store in South Geelong the following decade. The business is the eighth oldest family business in Australia, serving a large part of the expanding Geelong region. And it keeps on growing. Mark Daffey reports.

October 2011

At the launch of Masters’ new store in Braybrook, Victoria, Betty Tanddo spoke with Melinda Smith, the company’s chief operating officer

With thousands of paint colours to choose from – many of them similar to each other – could the colour’s name influence how well it sells? Mark Daffey reports.

Men’s Sheds aim to improve the health and wellbeing of members by providing a safe and friendly environment where men feel that they belong while they work on meaningful projects. However, they can also represent business opportunities.

September 2011

After a two year wait, Masters opened the first of a planned 150 stores in Braybrook on September 1. Media personnel, including the Australian Hardware Journal, were treated to a sneak preview two days earlier, with a tradies day squeezed in prior to the official launch.

Mark Burrowes, the former Mitre 10 CEO, is Danks’ new boss. Burrowes has taken on the role of General Manager – Home, Timber and Hardware Group and will report directly to Masters CEO Don Stallings. Burrowes will also join the Woolworths Executive Leadership Team.

Midcoast Timber Centres in New South Wales became part of the Dahlsens Group on July 1. Midcoast Timber Centres has been trading for 25 years and operates out of six stores in Kirrawee, Kogarah, Northmead, Meadowbank, Tuggerah and Gosford. There is also a warehouse in Smithfield.

In the 1990s, BRW magazine twice rated Macsim Fastenings as one of Australia’s fastest growing private companies. And because of the forward thinking mindset of its Managing Director, Fraser Mackay-Sim, that growth rate hasn’t slowed.

Unfortunately, hardware retailers could often do with some improvement when it comes to looking after their green life category. Graham Smith offers a few helpful tips.

Sales agencies are all about service. They don’t sell anything – they represent – so a sales agency’s biggest asset is its personnel. But as with all industries, hiring a good team is crucial to success.

August 2011

South Australia’s Bianco construction group was placed into receivership in early July under heavy debts totalling $60 million. Administrators Ferrier Hodgson later announced that Bianco Structural Steel would be closed, with 50 staff made redundant. The closure announcement came on the same day that advertisements appeared for Bianco Construction claiming the company had more than $3 million in EBIT, “extensive stockholding” and a number of leased premises.

Victoria’s Supreme Court has refused Mitre 10’s request for a trading injunction against the Masters home improvement chain in a move that would have obstructed its incoming rival’s store rollout.

Three insulation batts manufacturers – CSR (Bradford), Fletcher Insulation (Pink Batts) and Knauf – are seeking $50 million in compensation from the Australian government after the sudden withdrawal of the home insulation scheme last year, according to a report in the Australian Financial Review.

In recent years Wattyl, the nation’s number two paint manufacturer, has been dealt some tough blows for which it can largely blame itself. But Managing Director, Tony Dragicevich, is intent on focusing on what it’s good at instead of dwelling on past failures, reports Mark Daffey.

With spring approaching, we offer some of the latest inspirations and trends in decorative wood care – for both indoors and outside the home.

We canvassed six different suppliers to the door and window hardware category and asked them a series of questions designed to find out what’s new and what consumers want.

July 2011

The northern Tasmanian coastal town of Burnie has been the site of some corporate to-ing and fro-ing in recent months.

Full year revenues and profits increased at Metcash, with Mitre 10 contributing $797.6 million in revenues and an EBITA of $20.7 million, or 2.6% of sales.

Queensland retailers and wholesalers will soon be required to display a ‘Don’t DIY’ sign for the sale of non plug-in electrical equipment.

Changes made to the Building Code of Australia on May 1 allow for greater accessibility for persons with a disability.

KBIS attracted top kitchen brands, bath manufacturers, and cabinetry and surfaces companies to its 2011 show in Las Vegas.

The growing popularity of gardening in China presents new business opportunities for those hoping to tap into a potential billion-strong market.

The landscape for personal protection equipment appears to be slowly changing, with closer links now being drawn between fashion trends and safety.

June

The Australian Competition and Consumer Commission (ACCC) has allowed the Australian Paint Manufacturers Federation (APMF) to conduct a 12-month waste paint collection trial in Victoria.

Mitre 10 has further expanded its national network with the addition of stores in Arndell Park (NSW), Mooroopna (Vic) and Whyalla (SA).

The Lake Macquarie Reporter, based in Newcastle, New South Wales, filed a story on May 23 stating Woolworths had bid $20 million for a prime development site at Windale, trumping an offer from Bunnings by $6 million.

CIHS 2011 will be staged from September 21-23 at the Shanghai New International Expo Centre (SNIEC) in China. According to the organisers, CIHS 2011 is already 80% sold out.

As an incentive to visit THS, subsidies on accommodation expenses of up to NTD15,000 (US$519) are available for qualified buyers.

Since his appointment as Pacific Managing Director at Saint-Gobain in April 2010, Steven Chaur has been busy installing a new company mindset that draws heavily from his background in the fast-paced grocery industry.

An innovative website can help users water their gardens more efficiently according to the type of vegetation and the area they live in, reports Geoff Connellan.

Hargistics offers suppliers the benefits of warehousing without relinquishing control over pricing and product range selection, reports Chris Tackenberg.

Everything just seems to be getting bigger at HBT. Member numbers are at an all-time high (330) and suppliers who have signed on as HBT supporters have jumped (over 270). The same trend applied at HBT‘s recent National Conference, held at the Melbourne Convention & Exhibition Centre from May 4-6.

May 2011

In a move that probably comes as little surprise to those in the industry, Woolworths and Lowe's have announced ‘Masters’ as the brand name for their entry into the Australian home improvement sector.

The Hardware Association of Victoria (HAV) staged its annual Corporate Golf Day at The Yarra Yarra Golf Club on April 18. HAV members, hardware suppliers and key industry participants enjoyed a gloriously sunny day of Ambrose play on one of Melbourne’s finest sand belt golf courses.

¬In April, the Hardware Association of New South Wales (HANSW) reclaimed its identity as an independent and autonomous industry association. The formation of the HANSW followed the winding up of the same organisation in 2001 under an agreement reached with the Australian Retailers Association.

Errol and Zea Mymin mixed their original batch of Timbermate Woodfiller using an old Mixmaster in the family kitchen. Today, Timbermate products are exported to 15 countries around the world.

Traditional style wood screws (requiring pre-drill for shank and thread) and self-tapping screws (requiring pre-drill for thread) require more work to install. For that reason, they are being overlooked, with consumers preferring easier self-drilling varieties such as chipboard, hinge/long threads, type 17 and needlepoint screws.

Growth in developed and emerging markets is driving production and consumption for plywood and OSB, according to a recent analyst’s report.

Bill Sutton started his working career as an Engineering Cadet with General Motors Holden at Fishermans Bend after leaving secondary School in 1952. During his cadetship Bill attended RMIT to study for an Engineering Diploma.

April 2011

Bunnings has completed an eight-month range review of interior and exterior paint, woodcare, metal, pavement and spray paint that formed part of ongoing range review work undertaken across all product categories to, according to Bunnings, ensure that it “continues to deliver the best offer to customers”.

At the time of going to press, Fletcher Building had acquired more than 90 per cent of takeover target, Crane Group, saying it would move to compulsorily acquire the remaining shares. Fletcher CEO Jonathan Ling said the deal was “a game changer, like Laminex was in 2002".

Mitre has expanded its network of more than 420 stores with new outlets in Mooroopna (Victoria), Blacktown (NSW) and Whyalla (SA). The Mooroopna and Whyalla stores operated under the Home Hardware and Timber banner, and Mitre 10 CEO Mark Laidlaw said their conversion is testament to the strength of Mitre 10’s business model.

Members of the National Kitchen & Bath Association (NKBA) participated in a survey to reveal design trends in the North American marketplace for 2011, many of which could crossover into the Australian market.

Reed Gift Fairs showcased new season trends for homes, connecting thousands of buyers with more than 720 local and national wholesalers during its recent Sydney event.

Talk to any retailer or supplier and they’ll tell you that the importance of speed to market can be paramount to the success or failure of any sales strategy.

Size has become a central consideration for retailers in the Australian hardware market — size in several senses: the size of each retail outlet, the size of the overall network of outlets, and the total size of individual enterprises.

In a world where independent hardware retailers are increasingly exiting the market, buying group HBT’s member numbers are growing. Group Manager, Tim Starkey, explains.

March

As the photographs on this page confirm, the new Woolworths-Lowe’s home improvement concept known as Project Oxygen has begun recruiting store employees.

Mitre 10 has launched a major ad campaign featuring TV handyman, Scott Cam, after awarding Creative Oasis its creative account.

Bunnings’ latest results were once again in positive territory. Total sales for the second quarter of $2 billion were up 4.8% against the previous corresponding period. Total store sales for the second quarter grew 4.7%, while store-on-store growth was 2.4%.

The past five years have seen significant and continuing change in the way paint and decorative coatings are being sold and utilised across the market place, reports Jeff Pura.

The recent floods in Queensland and Victoria will result in above average demand for particular building materials in some areas, reports Laura Luvara.

The Australian Packaging Covenant commenced immediately following the expiry of the National Packaging Covenant on June 30 last year. But what does that mean, and how does it affect hardware retailers and suppliers?

Management strategies can seem like something only executives with ‘chief’ at the front of their title need to think about. In fact, strategy is something every employee needs to be a part of.

February

Crane Group’s board has recommended shareholders to accept a sweetened bid from Fletcher Building for the ASX-listed group.

K&D has acquired Brewster, the Tasmanian building supplies business, in a deal worth $7.8 million.

Woolworths chief Michael Luscombe confirmed that his company has lodged a complaint with the Australian Competition and Consumer Commission over Bunnings’ conduct.

Timber merchants have thus far been reluctant to apply for Chain of Custody certification. They may soon have no choice.

With Mother’s Day approaching and women said to be driving sales in hardware stores across the country, AHJ looks at female-friendly tool offerings.

Choosing the right tool for the job sounds simple, but is it? Charlotte Bull reports.

January 2011

Danks has taken a further step in the expansion of its business in the retail market with the acquisition of the Magnet Mart business and Flatman’s Timber & Hardware.

Mitre 10 has expanded its national network of more than 420 stores after the conversion of a Thrifty Link store in Inglewood, Victoria, and the addition of Hastings Co-op in Wauchope, NSW.

New Zealand-based Fletcher Building lodged a surprise $740 million hostile takeover offer for building supplies company, Crane Group, on December 15.

Key industry groups have been working together in an effort to improve the environmental credentials of the painting business.

Social media is an opportunity to relate to customers and make your store stand out, reports Bob Vereen.

Leading trade and industrial tool retailer, Total Tools, held its annual Conference & Supplier Showcase at the Hyatt Regency Coolum on Queensland’s Sunshine Coast in early December.

More than 200 people from Victoria’s hardware industry attended the annual HAV Awards Night at Powerhouse Function Centre on November 25.

Over two hundred retailers, suppliers and committee members celebrated the HASA 2010 Gala Awards Night at the Adelaide Convention Centre on November 13.

On October 23rd, HAQ members gathered for the annual Hardware Industry Awards Gala Dinner, held at the Southbank Rydges Hotel.

December 2010

Judging from the strong turnout at this year’s China International Hardware Show (CIHS), the gloom of the global slump now seems to be nothing more than history as the hardware industry in Asia rebounded remarkably fast.

To support its expansion and the ongoing drive to improve service to its members, Danks has announced the relocation of its Victorian distribution centres to a new state-of-the-art facility that will commence operations from March 2012.

In the midst of uncertainty surrounding workplace safety laws, there was standing room only in the free workshops at The Safety Show in late October. Large crowds attended information sessions held by Safe Work Australia and law firm Norton Rose on harmonisation of the occupational health and safety laws. Among the key messages from the Safe Work Australia session was that the Model Work Health and Safety Act extends protections to all types of workers, not just employees.

The 2010 AHJ Retailer of the Year, offered in conjunction with Hills Industries, is Hume & Iser Home Timber and Hardware Bendigo.

The 2010 AHJ Product of the Year was profiled in our November issue and was chosen because it is truly innovative. It is SENCO’s Fusion technology.

Our Young Retailer of the Year award, sponsored by HB Fuller, must be aged under 30, work full-time and be considered to be someone with a bright future in hardware. This year, the winner is Tom Graham.

Review of 2010

November 2010

Bunnings will increase its investment in NSW by more than $600 million in establishing 18 new stores over the next three years. Twelve sites have been secured in locations that include Alexandria, Castle Hill, West Gosford and Tamworth. Bunnings is also planning to open trade centres at St Peters and Cromer.

Plumbing supplier Crane Group Ltd, which includes 220 Tradelink stores around Australia in its portfolio, acquired full ownership of Hudson Building Supplies Pty Ltd for $31.5 million on November 1.

Metcash will be moving into a new 82,015-square-metre warehouse and office facility at Bungarribee Industrial Estate in Western Sydney.

For over ninety years, Sutton Tools has been synonymous with the design and manufacture of high-specification cutting tools, most of which are still made in its factory workshops in Victoria.

Choosing a door lock was once limited by whatever happened to be available. Today, with lock design and functionality varying widely, it’s important to choose the right lock for the purpose, reports Nick Penny.

For over ninety years, Sutton Tools has been synonymous with the design and manufacture of high-specification cutting tools, most of which are still made in its factory workshops in Victoria.

October 2010

The hardware industry has undergone several metamorphoses over the past century, but perhaps never to the extent that we are currently experiencing. Natbuild CEO Frank Cordi gazes into his crystal ball to outline his vision for the future.

Hardware stores have weathered the economic storm better than the Big Box home centres, according to a NRHA survey.

Summer is almost here and blokes around the country are thinking about sizzling a steak or slipping a prawn on the barbie. As a retailer, that means they might be coming through your door, so it pays to find out what they’re likely to be looking for.

Move over whites, neutrals and greys! The forecast for wall fashion is that consumers will be painting using bold splashes of colour and exciting textures.

Home owners around Australia will be thinking about preparing their decking areas for summer. We asked Cabot’s Brand Manager, Natalie van den Akker, about the steps they should take.

September 2010

In late July, senior Mitre 10 personnel – some of them former Metcash executives – invited major suppliers to the Marriott Hotel on the Gold Coast so they could update them on their strategic direction over the coming months and years.

A recent Roy Morgan Retail Satisfaction Report made interesting reading, with Home Timber & Hardware topping the poll in the hardware category.

US tool manufacturers Danaher Tool Group and Cooper Tools have launched joint tool venture Apex Tool Group. The deal was announced earlier this year, and was finalised on July 4, 2010. The new company offers more than 30 leading brands to industrial, commercial and DIY customers.

With summer approaching, AHJ asked two of Australia’s biggest shade cloth suppliers what’s new.

Model provisions are expected to be adopted throughout Australia as the Work Health and Safety Act from January 1 next year, report Michael Tooma and Alena Titterton.

In the April 2010 issue of Australian Hardware Journal, we looked at how sales agents form an integral part of the hardware industry. This time, we cover the same topic, but from a supplier’s perspective.

August

DuluxGroup listed on the Australian Stock Exchange on July 12, completing its long awaited demerger from Orica. Shares traded on a deferred settlement basis, with normal trading commencing on July 22. The shares finished the day trading at $2.54, valuing the company at $915 million after 99% of shareholder votes were cast in favour of the split.

Woolworths and its US joint partner, Lowe’s, announced Ipswich in Queensland as their latest site location in their impending battle to wrestle market share from its hardware rivals. The announcement was made on June 23, with construction to start in August or September in the hope that it will be ready for opening during the second half of 2011.

Four independent retailers have recently moved their business across to the Home Timber and Hardware group.

There’s more than one way to improve your profits from paint sales, reports Peter Cox. As we come into spring the weather becomes warmer, flowers blossom, customers come out of their winter hibernation and paint retailers discount paint. When you discount paint, you should increase sales. Unfortunately, you will probably not increase profits. Why? Because you will not sell enough paint to generate the same gross profit that you were making before the price cut.

Timber decking areas can add value to a home, but it’s important to choose the right fixings, reports Des Ebejer.

In major cities across the country, bigger houses are being built on blocks that are shrinking. One problem that has remained constant, however, is where to store all the ‘stuff’ that we accumulate. Often, it’s the garage that’s given the job, so AHJ canvassed five companies about their garage storage solutions.

July 2010

The Victorian Government, in partnership with the Victorian Industry Manufacturing Council, inducted Bill and Jim Sutton into the Victorian Manufacturing Hall of Fame Honour Roll for their outstanding contributions to sustained manufacturing excellence in Victoria at the annual industry gala dinner held on June 2 at Melbourne’s Crown Casino.

Long established South Australian hardware supplier UMCOS has recently moved to new and larger premises at Regency Park in South Australia.

As you’d expect from an event that was held in Las Vegas, the National Hardware Show in May was larger than life.

New homes (and renovations) across Australia will be required to meet six-star energy efficiency standards under national regulations being introduced this year. But Australia’s largest building industry body, the Housing Industry Association, has raised the question: will the cost outweigh the benefits?

Government surveys suggest that WELS ratings on water-consuming products can help sales.

The increasing popularity of home-grown vegetable gardens is a booming sales opportunity for retailers, reports Evelyne Laure.

June

On May 3, Orica announced that it intended to proceed with its demerger of DuluxGroup to create separate, ASX-listed companies. The demerger is expected to go ahead in July 2010, subject to shareholder and court approvals.

ED Oates CEO David Birch announced the purchase of Research Products, the highly regarded and successful chemical business based in NSW marketing the brands Research Products, Citrus Resources and Dry Fusion.

Australian manufacturer and distributor, Everhard Industries, is to extend its already significant footprint in Geebung on Brisbane's north side.

The Hardware Association of South Australia (HASA) held its second Hardware Retailers & Suppliers Group Golf Challenge Day at the Adelaide Shore Golf Course on March 24.

Twenty Rotary Club volunteers from two graffiti clean-up teams combined to remove 203 square metres of graffiti in the Sydney suburb of Turramurra on May 2. Joining with the volunteers was Federal Member for Bradfield, Paul Fletcher, the State Member for Davidson, Jonathan O’Dea, and the head of the Australian Retailers Association (ARA), Russell Zimmerman.

At the national Nursery & Garden Industry Australia (NGIA) Conference held in Darwin in April, Yates Australia was the proud recipient of the National Supplier of the Year Award.

Many factors have attributed to the rise and fall of battery voltages in power tools during the past two decades, reports Ben Van der Linde.

Water-saving products could gain a marketing boost by receiving Smart Approved WaterMark accreditation, reports Neville Sloss.

Those were the words of Mitre 10’s outgoing CEO, Mark Burrowes, at the HFA Luncheon at Etihad Stadium on April 22, 2010. Read on for the full transcript…

May 2010

Competition in the American hardware industry has never been fiercer, prompting smaller retailers to improve their housewares ranges.

Victoria looks set to be the staging point in the much anticipated battle for market share in Australia’s $24 billion hardware industry. Documents filed with Victoria’s Planning Ministry earlier this year suggest that Woolworths intends to spend $400 million establishing the first 12 stores of its new joint venture with US partner Lowe’s.

In recent times, we’ve seen the emergence of two big players, two formidable giants in the Australian marketplace into the hardware sector – Woolworths with its takeover of Danks, as well as Metcash, which has now created a strategic investment in Mitre 10 that I’m extremely delighted with. The question posed here is: what do these new groups mean to the hardware industry and what changes will we see? The answer is: I don’t really know, but I’ll give it my best shot. What I do know is that whatever you thought was going to happen – turn it all on its head. And all I ask people to do is to think back two years at whatever was going on in this sector. The Danks family still had their money invested. It had been around for a significant amount of time. Mitre 10 wasn’t in the trouble that it eventually got into last year. And who would have thought that we may not have existed? But we do. Who would have thought that the industry would have been so attractive that Woolworths would have stumped up with millions an

Faster, cheaper, better. Those are the keywords for any successful player in the metalworking industry today. As the world shrinks and the exchange rate makes importing more attractive, local manufacturers are upping the ante to stay ahead of the pack. Vibeke Stisen reports.

Is there psychology to colour? Colour experts will tell you there is, and that different colours reflect and even influence moods. That’s something worth thinking about when customers ask for advice to paint their bedroom or dining room, reports Andrea Lucena-Orr.

Making a screw takes a lot more work (and time) than you might expect, reports Mark Daffey.

January 1 marked the introduction of new workplace relations laws and practices that may affect your hardware business. Lisa Nicolle explains.

April 2010

Exhibitor and visitor numbers at this year’s International Hardware Fair in Cologne were down compared to two years earlier, but that didn’t mean those present weren’t happy with the outcome, reports Mark Daffey.

As we stumble out of the global recession, a close look at its largest DIY market, the United States, will provide retailers in other countries an opportunity to compare their own operations and survival strategies.

Insulation has been getting plenty of adverse publicity recently. Dennis Darcy, CEO of the Insulation Council of Australia and New Zealand (ICANZ), talks to AHJ about the stalled Home Insulation Program and what consumers should be looking out for when having their home insulated.

Flatpack kitchens have been around for decades in Europe and America, yet they’ve only made inroads in Australia during recent years. Simon Seear outlines some of the points you should consider for your hardware store before you join the growing trend.

Sales agents are the hidden players in retail markets, where their skills and cost-effectiveness are often underrated and overlooked. Here, we try to turn that perception around.

March

Smart retailers realise that it will be increasingly necessary to court female customers in the future, and they’re taking steps to do so.

The International Hardware and Housewares Association (IHA) held their Centenary Congress from September 18-20 in Central London’s Queen Elizabeth II Conference Centre.

The days of cluttering the mantelpiece with porcelain thimbles and lava lamps are long gone. Globalisation has opened the door to a whole new world of ideas, reports Mark Daffey.

Choosing the right building supplies for the job is the first step towards completing a successful project. But with so many products and brands available, it can be a daunting task to pick the safest, most durable and most effective equipment each time. To protect yourself and your team against injury from falls and lost time at work in 2010, just follow these pointers…

Solvent-based paints were banned in some American states as far back as the 1970s, with European countries following suit thereafter. Don Wormald questions whether the Australian government ever intends to tread the same path.

February

Mount Barker Mitre 10 has been awarded many accolades over the past couple of years. But by no means has it been an overnight success. There were excellent and timely business decisions made – such as relocating and expanding the store over a period of two decades. The locality itself has also changed considerably over that same period…

The Hardware Association of Victoria (HAV) will stage its annual Corporate Golf Day on 11th March 2010. For the second consecutive year, the event will be held at Melbourne’s championship venue, being the Cranbourne Golf Club.

This year, Hardware & Building Traders extends and open invitation to all independent hardware, building materials and timber retailers in Western Australia.

Alarming new statistics show outdoor workers are at more than double risk of skin cancer. Statistics on the incidence of Skin Cancer among outdoor workers disclose the high risk associated with occupational sun exposure. Skin Patrol, a mobile skin cancer practice, has released a new report that highlights the need for better education among high risk, outdoor workers.

The tragic events of Black Saturday on the 7 February 2009 have resulted in revisions to building codes and standards in Australia to ensure new homes, alterations and additions are located and constructed with greater bushfire protection.

January 2010

Macsim Fastenings was pleased to announce the launch of its Common Loose Nail range in the October Edition of the Hardware Journal.

‘Screw it this Summer’ has taken off with a bang! Kicking off on 1st of December, this annual consumer promotion has seen an enthusiastic response from participating stores nationally!

Diggers, a Recochem brand, recently awarded a national winner for its $5,000 diy renovation.

Pilferage is a huge problem at all points in the retail chain. Suppliers are targets for theft, as are retailers. Even the end user is subject to loses, with tools being a big ticket item often targeted by thieves.

Do you lay awake at night worrying about your corporate opposition cutting prices and taking your customers? Do you have trouble sleeping, wondering if your hardware store will survive? Do you stare at the ceiling concerned at how you will appease your bankers? Not really knowing how risky your hardware store is?

By industry expert and leading hardware retailer, Don Wormald

December

Our annual trek to this year’s China International Hardware Show (CIHS) took a different slant… In a collaborative promotion between AHJ and Fairlab Pty Ltd, the Sydney-based exhibition management agency for Koelnmesse (Beijing), an Australian-branded pavilion made its debut to foster trade networks for export into Asia Pacific and beyond.

Held at the Adelaide Convention Centre, the recent HASA Awards evening provided opportunity to recognise excellence within the industry and reward those who have shown outstanding business skills and dedication.

In this second article in the series on growing your hardware store I will look at one of the simplest ways of increasing sales. Getting your existing customers to come back more often.

Rod Evins, President of the Hardware Federation of Australia reports from The International Hardware and Housewares Association (IHA) Centenary Congress in London.

Whilst the market expected the ACCC to approve the acquisition in the $40 billion home improvement market, there are some retailers and wholesalers who fear a more competitive marketplace.

November

The Health and Safety Committee of Thomastown-based company, Sutton Tools, was a finalist in the prestigious WorkSafe Victoria Awards 2009.

The Australian Competition & Consumer Commission (ACCC) has given authorisation for the Australian Brick & Blocklaying Training Foundation (ABBTF) to continue their programs to address the skill shortage in bricklaying.

The BCA (Building Code of Australia) 2010 proposed guidelines of a minimum six-star energy rating for residential buildings across Australia, is a progressive move in response to the global concern about greenhouse gas emissions and negative impacts on the environment.

"Could Zero Harm be killing our people?" Yes, says veteran OHS expert Phillip Byard during his address to the recent Safety Conference. Mr Byard, an InterSafe Group consultant, says Zero Harm distracts employers from the most important safety issues.

What does it mean to be an Australian Made manufacturer? It seems to me that the media has been banging on about the ‘death of Aussie manufacturing’ for years. Apparently, ‘everyone’ is taking their manufacturing plants to China or India.

Why the global financial crisis might present opportunities for the Australian security industry…extracts from Bernard Shaw’s keynote address to delegates at the recent Security Conference in Sydney.

October

By Rachel Stocks, Head of Small Business Services, American Express.

Every Day Benefits or Pulling the Wool Over Our Eyes?

Comment piece: 1st September 2009 by Kevin Moore, CEO Crossmark

By Karl Wisdon, manager, Konekt.

Far from just another cost, occupational health and safety is now considered ‘sexy’ by investors, a research analyst will tell The Safety Conference in October.

The Australian sawn timber industry is experiencing a major shift from import dependence to export orientation, according to leading independent economic forecaster and industry analyst, BIS Shrapnel. In the last decade there has been a significant reduction in sawn timber imports while exports have grown rapidly.

September 2009

Helen Tuton from Sustainable Gardening Australia has contributed this retailers’ guide, to ensure you’re equipped to help customers make the right decision when it comes to purchasing rainwater tanks. Read the breakdown of commonly used, currently available rainwater tanks and their features. Oh, and remember to point people towards licensed plumbers for installation (or make installation a value-added service offered by your store) as it’s the only way to claim Government rebates on the purchase price.

Australian hardware companies join forces for the first time to exhibit at the China International Hardware Show 2009 (16-18 September) in a dedicated ‘Aussie’ pavilion.

ONLINE EXCLUSIVE By Frank Schrever, a member of the AS4024.1 committee.

Locksmiths Supply Company (LSC) will be opening the doors to its new Queensland branch in Bowen Hills on 5 September signifying growth and support from its loyal customer base in this area.

There’s a growing business case for workplace health programs. Medibank reports healthy employees are nearly three times as productive as their unhealthy colleagues. Stress is one of the largest contributors – costing the Australian economy a whopping $15 billion a year in lost productivity.

According to recent research 85% of decisions are made by women and lifestyle retailers major target market is 35 year old women.

Woolworths has announced its bid to takeover Danks, Australia’s second largest hardware retailer. The deal is a joint venture between US number two hardware giant, Lowes, and Woolworths. Lowes will get a one third stake in the deal, which has been unanimously recommended by the Danks board.

August 2009

Sean O’Sullivan, owner of Empower Productivity Consultancy, gives AHJ readers valuable insight into the differences between the Australian and Chinese manufacturing and the opportunities in both countries.

The key to managing your marketing strategy in these difficult times is to be more proactive and if possible reduce the costs of the marketing at the same time. Is this possible? The answer is a resounding yes.

Recochem Inc has recently launched a new website www.recochem.com.au. The site features several hundred products across the industrial, trading, automotive and consumer markets and features product data sheets, MSDS’s, frequently asked questions and more.

As we retailers batten down the hatches ahead of the Global Financial Crisis we know we have to look at costs.

Art Freedman is a prominent expert in the hardware industry. Though perhaps better known on his home turf of the US, he recently visited Australia to present a series of business seminars and workshops for retailers looking for the good oil. In this, the second part of our series, Art shares his top tips and tricks to help boost sales volumes and make making money easy.

As Karcher celebrates its 25th birthday, and the 25th birthday of the first domestic pressure cleaner, it is time to reflect on this iconic company’s impact on the Australian industry. Renowned for its investment into R&D, Karcher has launched product after product – all of which are acclaimed by retailers and end users.

July 2009

Last month, the Hardware Journal waved farewell to Thomas Prince. Thomas carved a niche in the industry during his tenure with the magazine and will be missed. We are sure you will join us in wishing him all the best for his future endeavours. Australian Hardware Journal’s new editor, Peta Temple, is no stranger to the hardware industry.

Legendary US hardware man Art Freedman recently visited Australia to present several workshops aimed at helping independent store owners improve their business. In this two part article Art shares some of his favourite ‘nuggets’ – ideas that will help retailers improve their bottom line, make their operation more efficient and “ultimately help them make more money.”

Last year the Federal Government released a white paper outlining its policy on what Australia can do to cut greenhouse gas emissions. The Carbon Pollution Reduction Scheme (CPRS) lies at the core of the Government’s policy. Brian Welch explains.

China is a lucrative new market for Australian enterprises seeking to survive the economic downturn.

June 2009

An Australian-only pavilion will be one of many new additions at this year’s China International Hardware Show (CIHS) 2009, the top trade fair in Asia for the hardware and DIY sectors. The event will be held in Shanghai from September 16 to 18.

As water restrictions around Australia become more severe it is vital that consumers recognise and acquire the most effective water saving products on the market.

Illegally copied or non compliant power tools making their way onto the market can be a real problem for everyone. Craig Taylor explains . . .

The latest T+3 Series of cordless drills from Festool may nominally fall under the typical 12 or 15 volt banner but these drills use a new motor concept that can attain extraordinary performance levels often found only in the next highest voltage class.

The following press release was issued by Mitre 10 Australia on April 22: Mitre 10 Australia Ltd announced a restructure of its business yesterday. Around 40 positions have been made redundant across the company, with effective dates occurring throughout the year. 34 employees have left Mitre 10 during the normal course of business, since January 2009.

Australian Industrial Supplies (AIS) recently launched their 850 page ‘AIS Product Guide’ product catalogue. The guide contains products and information from suppliers from across Australia and is the result of an ongoing partnership between AIS members and the AIS partnering suppliers program.

May 2009

June 30 is the deadline for the government’s proposed 30% Investment Allowance*. While you may might unsure of your immediate needs, you should be aware of different ways in which your business can take advantage of tax deductions.

Un-Du is an amazing product that temporarily neutralises adhesives so that they can be removed without damaging surfaces. After an unfortunate hiatus it is finally back in Australia…

Mitre 10 celebrated a second year of sponsorship of the Melbourne International Flower & Garden Show (MIFGS).

US independent hardware guru Art Freedman returns to Australia this month for a series of one day talks for independent operators. Art has owned Ace Hardware stores for 20 years and he leads a group of 50 thriving independents in Northern Californian. He is renowned for his on stage charisma, sharp wit and profound knowledge of retail concepts and issues affecting independent hardware, particularly in markets dominated by big box retailers.

Readikit® Modular Kitchen Solutions are easy to self-assemble (even by the most clueless DIYer) kitchens designed to meet the demands of the ever-growing DIY kitchen market.

You’ve been supplying the market with a quality product for many years. Sometimes you even commission individually tailored items to meet specific customer needs. All your products initially involve sketches and deciding on a design. Your products are also marketed with your distinct insignia…

What happens when you tell customers they can have fifty percent off one item in? US correspondent Bob Vereen reports…

April 2009

Home Depot recently announced that 47 poorly performing non ‘Orange Box’ stores will be closed, affecting approximately 5,000 jobs. The stores scheduled for closure include EXPO Design Centers, YardBIRDS stores, Design Center stores and HD Bath. Poor performance due to declining demand for big ticket design and decor projects was the cited reason.

Gyprock have revamped their website with new tools, calculators and additional interactive features like a technical forum.

Reln have introduced a surface water drainage pit that eliminates an especially troublesome problem in many parts of Australia: mosquito breeding due to water pooling.

The new Boscote range from Bostik places a diverse range of products with countless application under one convenient brand…

For the last eighteen months Boulevard Business Services have quietly worked on a Victorian accredited training pilot project specifically designed for hardware stores.

Reed Gift Fairs Outdoor officially moves to the Melbourne August fair in 2009. The event was previously held as a category that was part of Reed Gift Fairs Sydney February for the past two years.

March 2009

The hardware business is vastly different to what it was 30 years ago. Don Wormald muses over some of the more memorable changes…

Perth based Western Tool Distributors (WTD) have been appointed sole Australian distributors for Hyundai Power Products. The range covers generators, water pumps, pressure washers and garden products.

Danks are preparing for their biggest celebration ever as the clock ticks down for the Danks national trade show and conference. More than 1,500 delegates, consisting of Home Hardware, Thrifty-Link and Plants Plus Garden members, suppliers, staff and media are anticipated to attend the three-day Trade Show and Conference in Melbourne on April 22 – 24. The event will commemorate Danks’ 150th anniversary. 130 exhibitor stands have already confirmed for the two day trade show. There will also be an extensive show of Danks Exclusive Brands (DEBS), including a fully refreshed outdoor range, special trade show deals, new display ideas and merchandise aids. Danks are also providing a fully funded and accredited children’s program to allow members to attend the event as a family.

Thorny Devil™ spikes may look terrifying but they are designed to only cause discomfort (rather than harm) to animal or human intruders…

Visual merchandising is a highly effective (and often underrated) way of getting customers into a store and spending money. Carol Bagaric offers some insightful tips…

UGlu™ (pronounced ¡¥you-glue¡¦) is a newly released instant-grip glue strip that makes home repairs, crafts, woodworking (and a whole lot of other stuff) extra easy. UGlu™ can stick to all kinds of hard to bond surfaces with the added benefit of no messy glues, clamps or nails.

February 2009

Those who work in the truss manufacturing trade know only too well the difficulties of storing products prior to delivery from the factory. It is for this very reason that Meca Racking Solutions recently developed a new storage solution for the efficient storage of manufactured truss products in outdoor areas.

Hawthorn Football Club legends Robert Di Pierdomenico and Dermott Brereton joined local residents as well as Bunnings staff and senior management to celebrate the opening of Bunnings Warehouse Hawthorn on December 11.

Datapel WMS Warehouse Management Software takes the hassle out of running warehouses for businesses using MYOB accounting software.

January 2009

This is the full version of an interview with Mitre 10 CEO Bernie Bicknell, held not long after the Mitre 10 Gold Coast Expo.

What made the Home Depot what it is today? US correspondent Bob Vereen provides a fascinating recent history of the world’s second largest retailer.

The Queensland hardware industry recognised excellence and achievements at the Hardware Association of Queensland (HAQ) annual Industry Awards & Gala Dinner, held at the Brisbane Convention Centre on November 22.

What does it take to start selling products online? Julian Josem from Dowling Consulting has the story.

UGlu™ (pronounced ¡¥you-glue¡¦) is a newly released instant-grip glue strip that makes home repairs, crafts, woodworking (and a whole lot of other stuff) extra easy. UGlu™ can stick to all kinds of hard to bond surfaces with the added benefit of no messy glues, clamps or nails.

December 2008

The 2008 Hardware Journal ‘Product Of The Year’ goes to Cabot’s CFP Sandless Floor System Every year the Hardware Journal staff agonize at length over which product from our regular ‘Product Focus’ department should win the ‘Product Of The Year’ award. The winner is judged on many qualities, of which innovation is naturally the most important. However, a product’s overall effectiveness depends on more than one quality.

The ‘Retailer Of The Year’ is jointly judged by Hills Industries and the Australian Hardware Journal. This year’s award goes to Hardy’s Mitre 10 Mega in Pakenham, Victoria. Hardy’s Mitre 10 Mega in the outer Melbourne suburb of Pakenham was a latecomer to our ‘Retail Focus’ department (from which the winner is selected). In fact, we only profiled them last month after they won the prestigious Ian Nisbet award at the Mitre 10 Expo.

The ‘Young Retailer’ department was introduced in January this year as a way of recognising future talent. Every month we profile an up and coming young retail star and at the end of the year the Hardware Journal and HB Fuller painstakingly decide on a winner.

November

Dux Hot Water have launched the country’s first comprehensive website for calculating Federal and State Government hot water rebates at the click of a button. The www.hotwaterrebate.com.au site helps simplify and explain the various rebates available for hot water systems while also making claiming an easier process.

Smartbuild.com.au are not an Australian manufacturer but they are certainly a case of true Australian innovation. The company founders have an ambitious vision: to provide to the hardware industry what sites like realestate.com.au did for real estate and carsales.com.au did for the automotive industry.

The difference between trade marks, business, company and domain names often causes significant confusion for the public and traders alike. Hicks Oakley Chessell Williams explain these differences and the importance of protecting the most valuable assets of your business.

October 2008

After six months of careful development and planning H.B. Fuller are pleased to announce the launch of the new www.hbfuller.com.au website.

The Hardware Association of QLD are holding their annual industry awards on Saturday, November 22 at the Brisbane Convention and Exhibition Centre.

The Hardware Association of South Australia (HASA) will recognise excellence in the South Australian hardware industry at the 2008 Gala Awards Night at the Adelaide Convention Centre on Saturday, November 1.

Total Tools will open a new store in Queensland and another in NSW prior to Christmas as the company’s five year plan rolls into action – with another three planned for the New Year. Although the exact locations are still a secret, they will be mostly ‘greenfield’ sites in key areas.

Almost everybody knows that Wal*Mart is the world’s largest retailer, but who are the others and how many of them are from the US? US correspondent Bob Vereen reports.

1-11 Site Boxes are high end high margin trade items that require almost no technical expertise to sell

September 2008

Retailing is never an easy occupation and right now things are tougher than they’ve been in a decade. US correspondent Bob Vereen reports.

The China International Hardware Show - Powered By Practical World ranks amongst the top three hardware industry events in the world, along with the International Hardware Fair / Practical World in Cologne and the National Hardware Show in the US.

With a five year growth plan in the works and qualified new staff ready to do the hard yards, Total Tools are well on their way towards opening new stores in line with their new strategy – and this means they are looking for more franchisees to join the network.

Many portable gazebo and marquee are notorious for their poor quality, but this not always the case. Simon Braunthal has some enlightening news…

Technology has come a long way but many sales people in the hardware and building industry still lag behind. Geoff Dart has the story…

All employers will be affected by two fairly recent changes to the superannuation guarantee law…

August 2008

Heavy paint cans can pose a risk to those who handle them every day but visible pictograms can reduce the risk. Michael Hambrook reports

Leading Hardware Distributor Dynalink recently held their National Sales Conference in Melbourne.

Richgro’s annual national sales conference was held on the Gold Coast in June.

The recently introduced Graffiti Prevention Act 2007 will restrict the sale and advertising of spray paint cans in Victoria in an effort to tackle the graffiti problem. The Act commenced on April 17, 2008, with restrictions on spray paint cans coming in on June 30, 2008.

Green and new products attracted buyers from all over the world at the 2008 National Hardware Show. US correspondent Bob Vereen reports.

David Hayward discusses the differences between ‘peaking’ and ‘cupping’, the importance of good planning and preparation, and what your customers can do to avoid or repair the problems

www.smartbuild.com.au is a highly affordable new system for promoting your store

July 2008

HASA's annual general meeting will be held at the Adelaide Oval Function Centre's Bradman Room on August 6th.

Danks invited more than 450 major trade members from Home Timber and Hardware, Thrifty-Link and key trade suppliers to Hobart’s Wrest Point Casino in late May 2008 to participate in a two day Expo and series of seminars.

The annual Hardware Association of Queensland Golf Day was held on 28 May at the Indooroopilly Golf Club. The day was a great success and HAQ would like to thank all who contributed.

Industrial design students from the University of Technology in Sydney are developing new designs for power tools with the intention of making them more accessible and easier to use.

Drowning remains the leading cause of accidental deaths amongst Australian children under five years, with 35 unnecessary toddler drownings recorded last year alone.

Not only are overweight and obese employees at greater risk of ailments, but they are also more prone to injuries. Professor Garry Egger shares some startling findings.

Total Tools Kilsyth is the pilot store for the group’s progressive expansion program.

June 2008

Every hardware store should have a few compressors on offer, but there's more to selling them than just performance. Peter Gard tells you what you need to know.

Danks invited more than 200 of its major retail and trade suppliers to the River Room at Crown Casino in late April 2008 to enjoy dinner, celebrate the financial year, and share plans for next year's spectacular 150th anniversary celebrations.

1-11 is pleased to be associated with James Brock and his team in the exciting and hugely popular V8 Ute Series.

With the green dollar commanding more momentum than ever, Bob Vereen delivers part II of a report on green retailing.

A unique form of cooling technology for hard hats will soon be introduced to the Australian market by Wrights Hardware.

Not only are gifts and homewares a great way to entice women customers, but they are also an attractive growth category. George Lancaster has the story.

May 2008

Australianbiz.com.au tells you what you need to know about claiming a personal tax deduction for super contributions.

Selleys' brand new pointing system for roof tilers is the first of its kind to exceed tough revised Australian Standards.

From the biggest multinationals to the smallest local stores, the green market represents a tremendous opportunity. US correspondent Bob Vereen reports.

The Federal Court of Australia recently ordered the forfeiture and destruction of around 150,000 imported Energizer batteries seized by Australian Customs.

Glee, Europe's largest annual garden and leisure trade exhibition (21-23 September 2008, National Exhibition Centre, Birmingham, England) is urging Australian garden sector, outdoor living and giftware suppliers interested in exhibiting to act quickly as space is filling up fast.

H.B. Fuller is much bigger than you may have thought. Based in Minnesota in the USA, they are one of the largest adhesive companies in the world, supplying solutions to some of the world’s biggest brands like Coke Cola, Nike and Adidas. H.B. Fuller is also listed on the New York Stock Exchange and is a Fortune 300 listed company.

Mitre 10’s Merchandise Expo was also held for the first time on the same occasion. Attracting more than 775 Mitre 10 suppliers and members from across Australia, the Expo featured an increased number of new-to-market products which will appear in Mitre 10 stores across the country later this year.

April 2008

Driving more profits with less investment sounds too good to be true, but if a retailer isn't achieving exactly this, then it's heading in the wrong direction. Julian Josem reports.

Wal*Mart appears to be making inroads into DIY. US correspondent Bob Vereen reports.

Adhesives leader H.B Fuller has improved its service levels to the Australian hardware and trade industry last year with a restructure of retail and trade sales activities.

A NSW Mitre 10 outlet has perfected the art of trade.

The addition of a motorised power sprayer to the 30 SECONDS Outdoor Cleaner range takes the hard work out of an otherwise tedious and tiresome job.

Winter is coming which means there are opportunities to sell winter products to the pool market. Obviously it helps to give the right advice, so Manny Crespo offers some handy tips.

March

Gateway Mitre 10 Home and Trade in Mt Gambier recently presented Mt Gambier and Districts Health Services with a much needed CTG telemetry unit valued at $7,000.

The secret to longevity in public relations and promotional marketing is thinking beyond the brief without blowing the client’s budget.

Irwin Industrial Tools is treating V8 supercar lovers across the country with something a bit different with the Ultimate Tradesman Challenge.

A Shareholders Agreement is a written agreement that covers the basic foundations for how the shareholders and/or directors of a company will act. It sets out a framework covering such issues as company funding, structure, management, operations, direction succession and so forth, so as to help the owners deal with any future disputes.

Nuriootpa is the Barossa Valley’s main commercial centre. Home to famous wineries like Penfolds and Wolf Blass, it is here that Juncken’s Home Timber and Hardware underwent a remarkable transformation after 112 years of operation…

Australia may appear to be reasonably insulated from the word ‘recession’ appearing in the US and UK media. Nonetheless, retailers should consider re-thinking their strategy when that word rears its ugly head...

February

Moore Stephens share some strategic insights into acquiring or divesting of a business in today's ever more rationalised market...

Irwin Industrial Tools recently committed to another two years of Britek Motorsport sponsorship on top of confirming Marcus Marshall as the new driver for the #26 Ford Falcon in the 2008 and '09 V8 Supercar Championship Series'.

The Hardware Association of Victoria will hold its annual Golf Day on the 13th of March at the Waterford Valley Golf Club in Knoxfield.

ILID’s Visible Light Technology (VLT™) doesn’t just turn paper ticketing on its head – it’s also friendlier to the environment. Corinne Said explains…

The holiday season was instrumental in stimulating developments in web based retailing. US correspondent Bob Vereen reports on some of the findings…

A South Australian Mitre 10 store has mastered the art of constant improvement…

Mitre 10 is the first and only Australian hardware group to benefit from a new world-class distribution centre being built in Derrimut, Victoria.

Danks will open a new warehouse distribution facility in Welsh Pool Western Australian in the first half of 2008, about 2km from the current main facility in Kewdale.

January

Environmentalism and sustainability are very hot issues for our time. They are also rapidly growing into lucrative opportunities for retailers. Tom Prince investigates...

The ageing CDMA mobile network is due to be replaced with the Next G™ network on January 28, so Telstra is encouraging retailers to also enjoy the added potential productivity benefits that come from the Next G™ network. Preliminary research compiled on behalf of Telstra and Ericsson by economist firm Econtech found respondents already using the network enjoyed an average increase in business productivity of 9.3 percent.

December

Lehman’s Hardware is anything but your typical hardware store. US correspondent Bob Vereen reports…

My earliest memory is... loosing my mother during the weekly shopping expeditions in the fish market... making my way back to the bus station only to wait for the rest of the day to be collected - aged 4 - my first challenge.

The Hardware Journal was privileged to attend this year’s China International Hardware & DIY Show, held at the Shanghai New International EXPO Center in Pudong, on October 23 to 25. Ray Quek reports from this global commerce and trade hub to cover the mammoth hardware event…

National Building Suppliers Group (Natbuild) recently held their national conference in Mackay, Queensland. Hosted by local Natbuild member Porters, the event was by all accounts a resounding success…

What is the best way to attract and retain good people in the current market? Geoff Dart from Moore Stephens has the answer…

November

What are the latest developments when it comes to safety and security? Merilyn Newnham has the story...

The housing slump means many pro dealers are doing it tough. US correspondent Bob Vereen reports…

There could soon be a change in federal government so what are the likely implications for employees and employers? Wal Beattie has the story…

Do you need a boost in sales, a more efficient store, or simply want a jump on the competition? An in-store kiosk may be just what you need…

Master Lock – a market leader and innovator in padlock and security solutions – recently extended its range of ‘Select Access' Key Safes.

This is the full transcript of an interview conducted by AHJ's Tom Prince and Adam Gordon with Mitre 10 CEO Bernie Bicknell.

October

How are timber businesses leveraging technology to its fullest potential? Andrea Dixon from timber technology provider Disprax has the story...

Internet forums are a wonderfully progressive way for businesses to get their message out. Amanda Gome has the story...

The rise in interest rates means businesses must take control of their debtors to ensure they don't end up in financial difficulties...

Thornton Home Timber and Hardware was the proud winner of the Home National Store of the Year award at the Danks National Conference...

What makes for really outstanding service? Jurek Leon has the story…

With so much competition for skilled employees, what can small business do to retain their staff? Rachel Felton tells you how…

Aquadux is delighted to announce that it is the sole distributor for Marley Rainwater products in the Australian market. Aquadux is part of Aliaxis group of companies, which places it next to players like Marley Plastics NZ, Dynex and Philmac, just to name a few.

September

Graffiti prevention is a controversial issue, especially when retailers have to spend money on preventative measures. The Hardware Association of Victoria has the latest on this issue…

Danks Holdings put to rest any speculation of a possible merger with Mitre 10 in a recent announcement to the Australian Stock Exchange.

Bunnings Warehouse and Dulux donated $230,000 to the Australian Fire Authorities Council (AFAC). The money was raised in a campaign for Dulux Weathershield products where $1 from every litre of paint sold was then donated to AFAC.

Square design – synonymous with the modern, the trendy and the upmarket – is found in anything from tapware to doorhandles to light fittings. Tom Prince investigates…

The Hardware Journal is pleased to provide some industry updates. Tom Prince touches on recent developments…

With so many opportunities in the home handyman market, an area that is often overlooked in the DIY world is the growing home handywoman market.

August

For independent retailers and small chains the competition is tough, especially wherever big-box retailing is firmly entrenched. US correspondent Bob Vereen reports on survival strategies that can be employed to increase sales and net profits…

Consumers are demanding more environmentally safer products and garden chemicals are no exception…

A Combined Rural Traders outlet offers expert advice – and it's a lot more than just over the counter…

Home Timber & Hardware's marketing team have not rested on their laurels. For six months they've researched, tested and developed a marketing strategy that is set to hit the mark with consumers.

Detail Retail has a new range of fixture applications that offer both affordability and great flexibility…

How do you get the most out of your team? John Stanley has some solid advice on what empowerment really means…

With concern for the world's forests at an all time high, more and more companies seek to enlighten buyers about how environmentally responsible they are through the use of labels. Sadly, many of these claims cannot be substantiated, leading to widespread cynicism. The Forest Stewardship Council is an internationally recognised and independent body that is setting the record straight…

July

Australian manufacturing has changed in many ways since W.H. (Henry) Sutton started thread grinding tools in 1917. One thing that hasn't changed in 90 years is Sutton Tools' commitment to locally manufacturing export quality cutting tools and the Sutton family roots.

A whole range of incentives are available to assist small businesses but owners are often unaware of what is out there…

Innovative new products were one of the main attractions at the 2007 National Hardware Show. Bob Vereen reports…

In commemoration of the 100 Year Anniversary of the Crescent brand, a limited edition Crescent Anniversary tool range has been released offering exciting products with fantastic bonuses and value added packs. 100 Years is a long time for any product or brand to successfully exist and Crescent has continued over the years to offer quality and innovation in hand tools to its customers. Many people would not be aware of the important role that the Crescent Wrench has played in memorable historic events.

Since 1952, Bailey has been proudly manufacturing ladders in Australia and has become a firm favourite of the nation's tradespeople and safety conscious home users. Hills Industries' Product Manager for Ladders, Mr Chris Mayo, said Bailey – a Hills Industries company – had firmly established itself as Australia's leading manufacturer of ladders for domestic, trade and industrial use.

The drought has affected just about everyone – even your humble assistant editor has resorted to showering with the aid of a timer and a spacious bucket for his pot plants. With water restrictions varying across the whole country retailers are facing a considerable challenge. Indeed, some are doing it very tough, but for others the drought can represent an opportunity. Tom Prince speaks to a selection of those ‘in the know' about how the drought can be chance for diversification and expansion…

Older apprentices have a lot to offer. Sometimes a bit of help is all they need. Sue Kent from MEGT explains…

The business of retailing has many faces and is generally perceived as dynamic and ever changing. Indeed, technology has changed the customer facing side of retailing significantly, first with EFTPOS and then with on-line shopping. Chad Gates from Pronto Software has the story…

June

A record number of retail members and suppliers attended the 2007 National Conference of Hardware & Building Traders held in Adelaide recently. Conference MC Frank Bottomley remarked that the conference was held in Adelaide to celebrate the establishment of HBT in South Australia almost two years ago. The group now has 21 stores in South Australia.

Alan Gurr, driver of the #26 Irwin V8 Ford Falcon, spent an intensive day of training at Irwin Tool School, following Round 3 of the V8 Supercar Series in New Zealand. Irwin Industrial Tools conducts the quarterly Tool School program at their Victorian office to teach new members of staff and invited guests the benefits and correct usage of good quality hand tools and power tool accessories.

Fraser Mackay-Sim, Macsim's Managing Director, kept a diary of the Macsim Sydney to Surfers Ride…

With the Internet is no longer a mystery to most consumers, US retailers are learning to take advantage of the online market. Bob Vereen reports…

Outstanding debtor oversights, tax deduction ‘short-changing' and use of over-complicated software are among the biggest mistakes made by Australian business owners undertaking D.I.Y bookkeeping. Wayne Burgan from Cashflow Manager explains…

Strong branding, a less than favourable housing market and the prevalence of new and accessible technology are all affecting the tool market. Tom Prince investigates…

May

Hills Industries launched a new generation of the iconic Hills Hoist – and the new kid on the block would make its grandfather proud.

David Kemp, the Managing Director and driving force behind Australia's largest domestic shelving manufacturer BDS Pty Ltd., announced recently that his company will continue to promote their ‘Australian manufacture' policies but would widen their focus to take in a broader market.

After cutting down on housewares retailers are showing renewed interest. Bob Vereen reports…

Costa's Mitre 10 Mega in Campbellfield opened only a few months ago and has already exceeded all expectations. Tom Prince spoke to Stuart Wainman about what it's like being the new kid on the block.

Modern technology continues to advance at an unprecedented rate. Keith Fotheringham of Acumen Computer Systems talks about the latest advances that affect retail…

Australian products and manufacturers often lose out to cheaper imports, but what they lack in price competitiveness they make up for in other ways. Tom Prince investigates…

April 2007

Leading Australian specialist pipe fittings manufacturer Philmac has continued its exceptional record with the CRT group, winning two awards at CRT's national conference in Sydney.

Brickworks Limited has acquired Whitsunday Concrete & Block as part its expansion into the Queensland concrete masonry market. Mr Ross Dallimore has been appointed Queensland general manager, responsible for Austral Bricks and Austral Masonry.

Hong Kong-based Techtronic Industries (TTI) has acquired the century old Hoover line for US$107 million from Whirlpool.

Danks are very proud of their reputation of providing the best customer service in the industry. Building on that reputation, they have implemented the First Point customer service team with the sole aim of delivering exceptional service first and every time a customer calls.

Two UK firms beginning to dominate retailing in developing countries. Bob Vereen reports…

From humble origins 90 years ago as a backyard operation (trading for many years as W.A. Deutsher) to its current place as an industry leader in construction fasteners, Buildex has always strived to attain the highest standards of innovation and quality. From ground breaking quality control methods in the early sixties to award winning Hi-Teks® self drilling screws in the eighties, Buildex continues this trend today with its advanced line of corrosion resistant fasteners.

With a plethora of entrants bringing new and added value to the hardware market, sales agencies are becoming more relevant than ever. Thomas Prince takes a closer look at these third party operators and at how they can help your bottom line.

Two very lucky winners in the Cyclone / FH Prager Ute and Boat competition walked away with a Ford Falcon XLS Ute and a Quintrex 435 Coast Runner boating package, worth around $60,000.

In a promotion with a Queensland radio station, Quell provided 300 personal panic alarms to help keep people safe when walking and jogging.

Having spent a good two years actively listening to the Australian market place, Archur is pleased to announce several new initiatives.

HPM Industries and Auto-Motion have launched a new partnership to be known as HPM Racing to challenge for Supremacy in the 2007 Fujitsu V8 Supercar Development Series.

After 26 years at Rocklea, Mitre 10 is set to relocate its Queensland distribution centre to a new warehouse site in Acacia Ridge.

March 2007

Leading Australian specialist pipe fittings manufacturer Philmac has continued its exceptional record with the CRT group, winning two awards at CRT's national conference in Sydney.

Brickworks Limited has acquired Whitsunday Concrete & Block as part its expansion into the Queensland concrete masonry market. Mr Ross Dallimore has been appointed Queensland general manager, responsible for Austral Bricks and Austral Masonry.

Hong Kong-based Techtronic Industries (TTI) has acquired the century old Hoover line for US$107 million from Whirlpool.

Danks are very proud of their reputation of providing the best customer service in the industry. Building on that reputation, they have implemented the First Point customer service team with the sole aim of delivering exceptional service first and every time a customer calls.

Home Depot is getting back to basics under Frank Blake, its new CEO. Bob Vereen reports…

Anyone running their own business will appreciate the build up of wealth within the business as it matures and succeeds. For some small business owners, this build up of wealth may be the only savings they have for retirement. David Maloney explains…

Making the most of Australia's temperate climate with an indoor/outdoor living area in an increasing trend. The key is to blur the lines between inside and outside, creating a seamless living area that is partly open to the elements. Here, we look at some of the items that help to create a successful indoor/outdoor living area including the kitchen, doors, floors, furniture and lighting…

February 2007

Rex Paine Mitre 10 in conjunction with the Herald Sun's Reno Brothers, hosted the first ever Trade and Renovation Sellout expo at Victoria's Mooney Valley Racecourse recently.

John Florey has joined Mitre 10 as Group General Manager for Merchandise and Marketing.

A new guide for consumers, Know how to complain, has been issued by the Australian Competition and Consumer Commission.

“Guerrilla Marketing” was coined by JC Levinson in 1982 to describe unconventional ways of promoting products using a very low budget. The subject deserves a book, not just a paragraph but let's see if a grab-bag of examples can stir your imagination to the point where you jump out of your seat and yell, "We could do that!" So, to prime your mind ask, "Who else sells to the customers I want to reach?" Then you might ask, could you ...

Well-known Building and Design Consultant, David Norman, compiles his Ultimate Tool Kit…

With the support of the Forest & Wood Products Research & Development Corporation, researchers have developed a new way to shield downstairs occupants from ‘thumps and bumps' using engineering techniques that raise the acoustic performance of timber floors and ceilings to match that of a 150-millimetre thick concrete floor.

A small hardware store in the heart of Launceston's business district has carved a convenient niche for itself…

January 2007

China appears to be the next international target for Home Depot. News reports indicate the company plans to buy Home Way, an 11-unit chain started in 1995, with which it has had a relationship since that time. Bob Vereen reports…

Family-owned business, Lanhams, has never been one for shouting its successes from the rooftops, but it's high time the achievements of this Sunshine Coast-based business were recognised…

For homeowners, Gyprock ShadowSet™ is an ideal solution for updating a home and was created in response to growing consumer demand for shadow line looks…

When Cowdory wanted a high profile activity to increase brand awareness it found V8 Supercars the ideal match. V8 Supercars is like no other sport in Australia. It blends the athlete with the rawness of sedan car racing. With 14 rounds over a 10 months racing program in three countries, and over 70 million viewers in 25 countries, V8 Supercars gives Cowdory the brand exposure it wants.

Ibbott's Home Timber & Hardware (TAS) recently won consecutive Northwest Commerce & Industry Awards for Retail Business, adding to the swag of honours they have achieved since 2003. Backed by the Devonport Chamber of Commerce and Industry, the awards are the premier recognition of business excellence in Tasmania's northwest.

Two small neighborhood hardware stores which must compete with a nearby Home Depot, are being helped to survive by another big-box competitor – Wal*Mart.

What makes you walk into a store? Retail Consultant, Melanie McIntosh, has some theories…

The growth in internet trading also increases the potential growth of online credit card fraud. The Australian Institute of Criminology (AIC) recently conducted a survey looking into Online Credit Card Fraud Against Small Business. Here's what they found…

Looking to break away from the competition and improve your business' cash flow? Provident Inventory Finance's Matthew Nolan offers some useful tips for purchasing stock abroad....

December 2006

Starting in 2008, the giant International Hardware Fair/Practical World will open its doors to skilled trades and do-it-yourselfers.

By Edward Chan With another year coming to a close, it is an opportune time to make resolutions and get into good habits for the New Year to manage personal financial performance for 2007. Doing so before the Christmas and New Year holiday season, means goals can be set and habits formed as soon as the new year working routine gets underway. Some considerations are:

The national accreditation symbol for products and services which save water outdoors is moving into a new phase following an injection of funding by the Australian Government's Australian Water Fund.

2006 was an ordinary year for the hardware industry. Consumer (DIYers and Trade) spending over the past year on hardware and building products remained static at $25.5 billion. This has been in an environment where a significant proportion of home owners have been hit by three consecutive interest rate rises and an escalation in living costs.

Sears is now selling the respected Craftsman brand of tools in Kmart stores. Bob Vereen reports…

Wal*Mart, the world's largest retailer and one of several pioneers in retail use of RFID tags, along with Germany's Metro, will welcome another 300 vendors into its RFID program in 2007, joining the first 300.

A conversion to the Handy format has given a Northern Territory retailer a new lease of life…

November

Michael Lonie, the Australian Retailers Association's tenancy expert, has some tips for tenants… In recent months, a number of members who have elected not to renew their leases in shopping centres due to the unreasonable expectations of the landlord as to what the rent will be for the new lease, have been confronted with what should happen at the end of a lease.

Wal-Mart Stores Inc has agreed to acquire a hypermarket chain in China for about $1 billion, according to people familiar with the transaction, in a deal that could give the world's largest retailer the biggest food and department store network in China.

Portability and convenience are the hallmarks of Danks' 18 Volt four-piece cordless power tool set by Worx. The all-in-one set is perfect for virtually any job around the home or on the work site.

An Optometrists Association Australia survey of 1,200 people has revealed that over 70% of people do not bother to protect their eyes when doing routine tasks, repairs or improvements at home. Australians are risking their eyesight by wearing prescription spectacles or sunglasses as a substitute for proper eye protection when carrying out ‘DIY' activities, according to the new research. Grinding and welding related activities are the most common eye related injuries, accounting for 29% of presentations to hospitals and GPs. Despite the high number of eye injures, an alarming 44% of all people surveyed said they wore sunglasses or prescription spectacles instead of safety goggles when welding.

Do you know someone who has used a wood saw to cut anything but wood, or hit in a screw with a hammer, rather than using a screwdriver? If so, you might like to read this story…

October

The ACCC has some advice on the perils of retailers using ‘bait' advertising… What is bait advertising? Bait advertising generally occurs when a business advertises goods at a certain price but does not have a reasonable supply of the goods for customers to buy.

Organisers of this year's DIY trade show are delighted with the turn out to the annual event. With numbers through the gate far greater than 2005 it is a sure sign that DIY is becoming an increasingly popular activity for many Japanese.

One of Home Timber & Hardware's flagship stores – The Hardware Shop in Richmond (Vic) – is moving into a larger home after 13 years at Swan Street.

Pakenham (Vic) on the outer south-eastern fringe of Melbourne is now home to the latest Mitre 10 MEGA.

The NSW Government is introduction legislation to control the sale of spray cans which could have serious ramifications for retailers… From November 1, 2006 the NSW government plans to impose further restrictions on the sale of spray cans, with substantial penalties for non-compliance.

Once America's largest and most successful retailer, now Sears is being evaluated by some observers as a firm which might not survive. Bob Vereen reports…

Porters Home and Building Centre is one of the largest hardware operations in Australia and is constantly evolving…

September 2006

Retail Consultant, Jurek Leon, author of ‘52 Terrific Retail Tips' has some handy hints on how to survive the upcoming Christmas Trading season…

Here's something that's so straightforward it's got people suspicious. Elizabeth DeFriest meets plumber, Kevin Venville, whose H2O PurePlus water cleaning system is set for big things…

After 40 years of working in the family business – 25 of those years as Managing Director, Barry Porter of Porters Home & Building Centre in Mackay (Qld) has retired.

Following more than fifteen years distribution of Finkal punches, Kincrome has taken full ownership of the Australian brand.

It's not too late to organise to attend the Hardware Association of Victoria's Gala Awards night on September 19 at Crown Palladium.

Bob Vereen investigates how some retailers in the US are solving the problem of providing quantity discounts to customers…

A boutique-style Thrifty-Link store in the heart of Sydney's CBD is doing a roaring trade. Pauline Hoogen reports…

August 2006

What is the net profit margin of your hardware store? If it is not at least 9.17%, then you are not matching the performance of Australia's best hardware businesses.

In March this year new regulations came into effect with regard to the use of CCA (Copper Chrome Arsenate) on timber products…

Benalla Mitre 10 Home & Trade in Benalla (Vic), recently gained over half a century of hardware experience when father and son team, John and Gary Woodruff took ownership of the rural hardware store.

Home Depot continues its vertical integration through acquisitions.

Western Australia has won Danks' inaugural trophy for generating the highest quarterly sales growth over the previous year's corresponding figures.

Bob Vereen interviewed successful website retailers and website developers and came up with this “how-to” article to help hardware retailers improve their existing websites or to start using the Internet to help their businesses…

Mitre10 Home & Trade in Frankston (Vic) holds a unique position in the Mitre 10 organisation. Pauline Hoogen reports…

Invented by two Victorians, the Power Genie is an ingenious energy saving device that automatically switches equipment on and off…

July 2006

Are you content just to be profitable, or would you like to improve your performance and profitability? Bob Vereen reports from the US…

Water use efficiency is an increasingly vital issue, particularly when it comes to building new homes. Gary Workman from GreenPlumbers® has some advice for making households water-friendly…

China will become the top exporting destination for about 30% of Australian exporters in the next five years, according to a recent survey.

Cameron Willey of Wallington Mitre 10 Home and Trade in Drysdale, (Vic), was recently awarded with the Uncle Bob's Club, 2005 Jenny Ruff Memorial Youth Achievement Award.

CSR Bradford celebrated the expansion of its glasswool insulation plant at Ingleburn, NSW, with an official opening of the plant by the NSW Minister for Energy, Joseph Tripodi in June.

As developers all over the western world turn previously run down city centres into residential areas and office buildings into warehouse-style apartments, opportunities flourish for urban hardware stores.

After only three years of trading, Maclean Home Hardware was awarded New South Wales Store of the Year for 2005 at the recent Danks NSW State Conference. Pauline Hoogen reports…

July

June 2006

Steve Liston is not a man to let things get lost in translation. As one of the first foreigners to enter the Japanese DIY industry, Steve is a pioneer with a wealth of industry knowledge.

Why would a woman want to take on trade work in fields traditionally left up to males? Why do some clients specifically seek out female tradies and what do men think of women working in their domain? Janice Ryan meets two women who have the answers…

HoME Hardware in conjunction with Archicentre, the CFA and MFA in Victoria, are running a three month Fire Safety Initiative that could...

The 3D Paint & Colours' National Conference was held in May in Auckland.

Tradespeople and DIYers in Bathurst (NSW), have welcomed the recent opening of Petries Mitre 10 Home & Trade.

How many times have you noticed unused parking spaces in big-box parking lots and thought how wasteful that is? Bob Vereen reports on Home Depot's experiment with convenience stores…

In the late 1880s, a holding yard for second-hand timber and building materials salvaged from demolitions, commenced trading in Melbourne's inner-city suburb, Clifton Hill. More than 100 years later, a timber business is still there. Pauline Hoogen reports…

The innovative Mobicon offers a cost effective way to lift and move containers…

May 2006

Danks held a function for many of its suppliers at Crown Casino in Melbourne last month, where it addressed its future direction and the expansion of Danks' house brands program.

Despite increasing competition from overseas imports, proud Aussie manufacturer, Sutton Tools, is thriving. Pauline Hoogen reports…

Conserving the planet became even more rewarding for Wallington Mitre 10 Home & Trade in Wallington, (Vic),...

The Department of Employment and Workplace Relations is conducting information seminars across Australia to introduce local employers and employees to the WorkChoices system.

The Japanese DIY Association has put the call out for Australian companies to come to Japan and exhibit at their annual trade show in August.

Whilst in Germany for Practical World, Bob Vereen took a look at innovative German chain, Knauber and European heavyweight, Kingfisher…

In today's business climate, few family businesses can boast a record of 145 years and six generations of trading and employing people from the local community. Pauline Hoogen reports on the remarkable Pink family…

eWood™ is an exciting new product, with patent-pending, manufactured and marketed by Victorian company, Close the Loop…

April 2006

Bob Vereen reports on how some of the major retailers around the world compare in profitability…

Occupational Health and Safety issues are a vital part of all workplaces. OH&S consultant, Bevan Smillie, explains…

After an absence of two years, the famous Cologne (Germany) Fair returned in March, now called International Hardware Fair/Practical World, and occupying some new and some re-numbered halls.

Watson's Hardware, a Thrifty-Link store in NSW, has undergone many changes in its 77-year life – the most dramatic when it moved from Campsie to Blackheath in the Blue Mountains.

Mitre 10's National Conference 2006 is fast approaching.

The Home Depot that burst on the American retailing scene more than 25 years ago and quickly dominated the hardware/home centre business, is undergoing tremendous changes. Bob Vereen reports…

A hundred-year old Co-op in country Queensland has been given a new lease of life via a transformation to a Thrifty-Link store. Pauline Hoogen reports…

The New York AngleMag distributor describes AngleMag as the “state of the art dovetail guide”. A customer in Batemans Bay, NSW, said AngleMag should be called “AngleMagic”. They refer to an ingenious invention by Australian, Jeff Snell…

March 2006

Not content to dominate the hardware industry, Bunnings has opened an experimental spin-off store called HouseWorks.

The art and craft channel has traditionally been on the fringe in hardware retail stores but it is a channel that is expected to grow significantly in the next few years…

Well-known industry figure, Frank Whelan, has resigned from Mitre 10 after twenty years.

American manufacturer of sprayers and dusters, Hudson®, is the latest company being represented by Master Distributors in Australia.

Leading plantation forestry companies Timbercorp Limited and Integrated Tree Cropping Limited (ITC) today launched their $20 million export woodchip facility at Albany in Western Australia.

It isn't pretty, it isn't air conditioned or warmly heated in winter, and it isn't in high traffic locations, but 84 Lumber keeps growing and growing. Bob Vereen reports…

Not content to run a successful hardware store in Lithgow, Mike and Lisa Coates have opened another business in Bathurst. Pauline Hoogen reports…

Award-winning company, Demain International, has its sights set on another prestigious award with the release of its sophisticated, new cordless drill…

February 2006

Home Depot is opening smaller stores in smaller communities in both the US and Canada. Bob Vereen reports…

Jake Tyson has gone from carpenter's apprentice to one of the Australian tool industry's biggest success stories. Elizabeth De Friest reports…

Smithfield Mitre 10 in Cairns, Queensland, was recently announced as winner of the Retail Store of the Year Award (for a store size 750 sq m to 1250 sq m) at the 2005 Hardware Association of Queensland (HAQ) Awards.

From one family to another, Shepparton (Vic) business, Spantruss, has become the latest addition to the portfolio of building and hardware family-owned business, Dahlsens Building Centres.

Rod Evins, President of the Hardware Association of South Australia (HASA) launched the HASA Training Guide at the Adelaide Oval Function Centre recently.

Bob Vereen reports on a novel, yet effective, promotional concept…

Taffa's Mitre 10 started as a family business. More than 50 years on, it still is. Pauline Hoogen reports…

Toyota has independently developed the world's first forklift that uses a hydrogen fuel cell system…

January 2006

Mark Geraghty has some tips on how to deal with the problem of post-Christmas excess stock…

Late last year, research company, Wraith Dragon Media, conducted a study in NSW amongst hardware retailers, to ascertain the level of website activity and the use of on-line marketing.

The Henkel Group has guaranteed its long-term presence in Australia with a A$10 million investment in its new Australian and New Zealand headquarters.

More than 60 representatives from the Victorian hardware industry gathered at Crown Casino in Melbourne to farewell bow tie-wearing, Chris Rizonico, from Sutton Tools.

Oasis Horticulture and Floriana have announced the consolidation of Australia's two largest seedling producers, effective from February 2006.

Barrow & Bench are setting the ‘benchmark' for hardware retailing. Pauline Hoogen reports…

Michael Hutton explains how to maximise the benefits of superannuation…

After last year's devastating hurricanes, retailers put aside their own problems to help communities rebuild. Bob Vereen reports…

December 2005

Would you like to compare your profitability and operational skills with some of America's leading chain retailers, as well as with better than average hardware retailers, lumber/building material dealers or home centres?

The hardware and lighting businesses are booming in Hong Kong. Lesley Hetherington reports…

In a night of nights, this year's most outstanding hardware industry employees and stores were recognised at the 2005 NSW Hardware Industry Awards.

Mitre 10 Australia Ltd has announced a loss for its financial year 2004/05, due to substantial business restructuring and one-off write downs, in addition to a weaker retail market.

This year's Hardware Asssociation of South Australia Awards attracted a record number of guests – 321.

Bob Vereen investigates American Girl, a brilliant retailing business that has customized a mass-market product and created almost endless add-on sales opportunities…

When is an advertising agency not an advertising agency? When it is a major player in the hardware industry. Pauline Hoogen looks at the development of Cowdroy…

Janice Ryan reports on how a little hardware store in Clayton (Vic) surrounded by six Bunnings stores has survived to tell the story...

November 2005

Google can be your business' best friend, but if you break its rules your website can be blacklisted permanently. Don't lose your identity because of bad advice. Lea-Anne Brighton from Solutions Management, explains:

We've come a long way from the simple “timber or brick” construction alternatives of yesteryear – modern building materials are conceived in laboratories, not factories…

The new Fagg's Mitre 10 Home and Trade complex in North Geelong has officially opened.

The Hardware Association of Western Australia (HAWA) has come on board to partner a major community fundraising event for essential surf rescue equipment –

Austrade's chief economist, Tim Harcourt, said export opportunities in China are on the rise with recent trends showing a shift in the focus of growth away from the ‘big three' –

Industry must present consumers with DIY Solutions, not just offer products – that's the conclusion from the European Association of DIY Manufacturers. Bob Vereen travels to Belgium for this special report…

YGP Grain and Hardware Pty Ltd, based in the Gippsland dairy belt town of Warragul, Victoria, features agricultural products and hardware supplies under one roof – which suits farmers down to the ground…

The battery-operated Enviromower is so impressive, the Queen of England bought one…

October 2005

Consumers in virtually every country today are suffering from information overload – assaulted by TV, cable, the internet and direct mail.

Our outdoor gardens are becoming much more than just a “space to be filled in” rather they are reflections of our taste and lifestyle which enhance the value of our home.

ITW Proline launched its new premium hardware line – Platino – with functions in Melbourne and Sydney.

Located in Melbourne, Candlewerks is a new collaborative business between Candlewerks Pacific, Peaktop International and SRG New York.

Chris Rizonico, the well-known and respected bow-tie wearing gentleman of the hardware industry, has decided to retire at the end of 2005, after 35 years with Sutton Tools.

An American company is helping companies convert from traditional smaller stores to big-box formats. Bob Vereen reports…

Farinosi & Sons has been a retailing feature of inner-suburban Perth for 70 years – which makes the family-run business “hardware nobility” in our books…

A newly invented pneumatic tool for laying floorboards should provide you with customers packed to the rafters…

September 2005

The popularity of retail franchises – specialist, licensed outlets overseen by professionals in the field – raises a fundamental question about the way hardware store function:

Householders have felt the full brunt of water restrictions – watering the garden is now a furtive, antisocial, night-time activity – but are domestic users really to blame for our water woes?

The biggest Bunnings Warehouse in the southern hemisphere opened in the outer eastern Melbourne suburb of Vermont South last month.

Sydney-based company, Resurg, have worked with retail groups to benchmark business profitability for more than a decade.

In April this year, Dastow, a new national merchandising services business was launched.

Two of America's top homewares businesses are now providing competition to hardware outlets. Bob Vereen reports…

Set in the small town of Roma, Queensland, the Garvie family's new Mitre 10 Home & Trade store is a tonic for the local farming community…

One of the most useful products set to hit the Australian market this year is the US-made Hyde® Wet & Set® Wall and Ceiling Repair Patch – perfect for fixing unsightly holes and cracks in plasterboard…

August 2005

It's all become too much to bear: another hardware store birthday – another boot-scootin', toe-tappin', dust-swirlin' regiment of line dancers…

Timber milling procedures have changed little over the centuries, with quarter sawn and back sawn cutting patterns as entrenched as death and taxes – but a Victorian company is winning favour with “radial” sawing…

Home Depot has announced plans to try out a convenience-store concept that will include a petrol station and deli.

Magnet Mart has opened its ninth store in the NSW town of Shellharbour.

A new Code of Practice launched last month will mean general insurers will meet higher, measurable performance standards for dealing with customers, including settling claims in specific time periods and providing clearer information about policies.

Bob Vereen takes a look at the 2004 financial performances of some of America's leading retailers…

Plans have been unveiled for the largest Thrifty-Link store in Australia – and it's a huge vote of confidence in rural hardware retailing…

The all-new Deck King decking tool, designed by Australian inventor Mark Behnecke and distributed by Stanley Tools, can halve the time it takes to lay outdoor decking…

July 2005

If your local milk bar, video store and petrol station aren't stocking basic hardware lines, perhaps it's time to fill the void!

Many Garden Departments in hardware stores go into hibernation in winter, simply because customers are unaware of outdoor tasks to perform – so teach them!

Two more Mitre 10 MEGA stores are set to open early next year in Victoria.

Plans for the largest Thrifty-Link store in Australia have been unveiled in the farming town of Colac, 150kms west of Melbourne.

Veteran retailer, Burnie Kibbler, has retired after 54 years in the hardware business – well, semi-retired!

Last month Bob Vereen reported on the controversial merger between Sears and Kmart. This month, Bob looks at a new store format for the company – Sears Essentials…

Pryda, now fully owned by ITW Australia, is much more than a manufacturer of timber connectors and post anchors. In this article we take a closer look at Pryda and its future directions…

George Taylor's Stores, with six outlets operating in western Victoria and SA, are renowned nationally for stocking everything from hand tools to parachutes –

Copper piping has been a practical mainstay of the plumbing industry for ages – but did you know copper is also good for your health? John Williamson, Technical Officer with the Copper Development Centre Australia Ltd, explains…

Conventional power drills have a single chuck to hold just one drill bit at a time – “Not good enough,” thought Australian inventor John Whitehead, who has just developed a twin-chuck system…

June 2005

Most building timbers and refined wood products are treated with some kind of preserving chemical – but do you know the main chemical types and uses?

Members of the Bunnings buying staff attended a reception held by the Worldwide DIY Council at the National Hardware Show.

Home Timber & Hardware's partnership with Guide Dogs marked its first year of fundraising with two events recently.

Bunnings is building its largest ever warehouse in the eastern Melbourne suburb of Vermont South. Scheduled to open in August, the new warehouse will be the largest in the southern hemisphere.

A good tradesman never blames his tools – nor does he throw them out. We talk to Frank Ham, Secretary of the Hand Tool Preservation Association of Australia…

Gunnersen Timbermark, one of Australia's most important wholesalers of timber products, celebrated its 125th Anniversary last year – and even the Prime Minister was impressed…

Internet hardware retailing is a mystery to most industry stalwarts, eyed with a mixture of envy and scepticism – but one company is achieving online sales success…

Reconstituted timber, manufactured by Weathertex® in NSW, is real wood that has been processed to remove the imperfections…

May 2005

If you thought interest in Gardening was shrinking due to drought conditions, think again. The latest Melbourne International Flower & Garden Show was a giant event…

The Roof Extenda Bracket proves that Australian ingenuity truly is the mother of invention…

Mitre 10 has announced two new senior appointments. Bernie Bicknell has been appointed Chief Executive Officer of Mitre 10 Australia Ltd.

ITW Retail Group has announced the appointment of David Smith to the role of General Manager of the Smart Home Products business.

Perth-based company, Summit Storage, has been bought by Ramico (Australia) Pty Ltd.

Bob Vereen reports on a major campaign underway to expand and revamp Ace Hardware…

The retail hardware industry involves more than just pricing and stock management – there's also room for a bit of personality…

Gorilla Ladders are turning heads thanks to innovations like bottom-rung Braces and stile Stabilisers – and retailers in search of category freshness are “beating their chests” with delight…

April 2005

So, you're an independent hardware retailer and you want to create your own advertisement…where do you start?

The Fasteners category features a superabundance of different metals and alloys with varying properties and applications. John Power talks to Rob Hodgson...

The gorilla enclosure at Melbourne Zoo was a fitting location for the launch of Gorilla ladders to the Australian market.

HIWG Roadshows were held in Melbourne and Sydney last month to promote the activities and outcomes of the HIWG, and to provide a free networking opportunity for all in the industry.

Fourteen buildings covering five hectares have been earmarked for a $9.5 million redevelopment by Assa Abloy, in what has been described as huge boost for the local area.

Despite massive profits, the world's largest home centre chain is still a work in progress. Bob Vereen reports…

Hardware & General's multi-store business in Brookvale, Sydney, now comprises 15 separate retail outlets – and this “hardware village” is growing…

Bi-metal Blue Blades from Irwin Industrial Tools – as close to “unbreakable” as a hardware product can be – are now available Australia-wide…

March 2005

Are there too many trade shows in the Australian hardware industry? There are plenty of suppliers who think so – and we want feedback from all parties…

Home Décor goods are frequently assessed in terms of “fashionable” colours, “hot” materials and “contemporary” designs.

Home Depot has signed a multi-year deal that will place its products and services on several American reality TV shows including The Apprentice and The Contender...

Australia's largest steel company, BlueScope Steel, has launched a new business, BlueScope Water.

One of Australia's most famous icons – the Hills Hoist – is celebrating its 60th anniversary this year.

While its strength is in America's Midwest, Meijer is a major player in the fiercely competitive home centre market. Bob Vereen reports…

The Vane-Tempest family has been providing hardware to the township of Condobolin for decades – and it's “blue skies ahead” for future generations…

Here's a gun that deserves its own 21-gun salute! It's the world's first portable, air-powered sealant gun – and it's also an Aussie-made invention…

Recent developments in luminous paint technology have created an entirely new branch of “glow in the dark” paints, signs and extruded products – and we see a bright future for the category…

February 2005

Think of Mr Whippy ice cream vans, mobile libraries, clothing/souvenir vendors at sports events, and you'll recognise that many merchants...

Developed under wraps over an 18-month period, John Danks & Son has finally revealed the Worx – a new range of high-performance, high-quality power tools.

Only five weeks after opening, the new Mitre 10 Solutions store in Port Lincoln, South Australia,...

Australian lock icon, Lockwood, has been formally renamed, Assa Abloy Australia Limited.

The bitter fight between Reed Exhibitions (promoters of the National Hardware Show in Las Vegas) and the AHMA (promoters of the Chicago Show) looks sets to continue.

Mr Jim Eaton, the Chairman of the board of directors of Mitre 10 Australia Limited (Mitre 10), today announced that Mr Frank Whitford will step down...

Based in a store that was built in 1857 and extended with a “modern bit” in 1873, Tonks Bros Hardware in Castlemaine, Vic...

Crate & Barrel's unique style, merchandising and marketing strategies have combined to make this American chain an outstanding success story…

Consumers love new products that simplify a traditionally awkward task. Plasti-kote's® new One-Step Water-Based Tile Paint is the first-ever paint product to put a “smile” on your dial…

January 2005

Take a walk up your street and see how many “No Junk Mail” placards are stuck prominently on letterboxes…

The Timber and Building Materials Association of NSW (TABMA) presented Magnet Mart, Goulburn, with the Exceptional Customer Service Award at...

In an exciting new initiative between Winners Recruitment and Womensport and Recreation Victoria (WSRV), a program is being launched...

It seems to me that many hardware retailers don't think very clearly about the group they belong to.

Radio Frequency Identification (RFID) is becoming an essential tool in the kit of retailers, distributors, suppliers and freighters worldwide.

American retailing underwent a surprising change late last year, when Sears merged with Kmart.

There are two ways to enlarge a hardware business – expand the existing store until it bursts at the seams, or start a new store in virgin territory.

A product for cutting steel may seem a little “out of left field” for a company like Triton Manufacturing & Design, which has a strong history in woodworking...

December 2004

The Australia–US Free Trade Agreement is due to come into force on 1 January 2005. The deal, incorporated into Australian legislation...

Bunnings has relocated its National Store Support Centre to a new home in Hawthorn East. The move comes after operating out of the city in offices on Bourke Street for 36 years...

Fagg Brothers, the oldest family business in Victoria, and one of the oldest family-owned businesses in Australia, celebrated 150 years of business...

The Hardware Association of Queensland held its Industry Awards of Excellence at Brisbane's Hilton Hotel last month. More than 300 people attended the event...

What an exciting year it has been in the hardware industry. The industry in general is thriving...

The historic coastal settlement of Warrnambool, Victoria, is a Mecca for whale watchers, nature lovers and admirers of bluestone homesteads – but...

Bob Vereen presents an analysis of sales and operations of the industry leaders in American wholesaling…

Nylex Water Solutions has released a new range of FloMasta™ water-saving products for use in bathrooms, laundries, showers and toilets – because every drop matters...

November 2004

Hardware manufacturers and suppliers, particularly those companies with few product lines, generally consider the export market to be out of bounds.

Retailers generally think of crimes as occasional and sickening aberrations, but the reality is that almost half of all business operators are victims of crime every year…

Nearly 400 industry representatives attended the 2004 NSW Hardware Industry Awards held on October 30 at Sydney's Superdome.

The 2005 American Hardware Manufacturers Association Hardware Show scheduled to be held in Chicago in April, is not going ahead.

Home Depot has opened the first of two stores in Manhattan.

Installation services, or ‘do it for me' is the new battleground for two of America's home centre giants...

The recently opened United Mitre 10 Home & Trade store in Albion Park, south of Wollongong, is designed to be the first of many Mitre 10 stores in the “United” stable...

A new Australian invention is set to “take a tight hold” of the DIY/Professional clamp market...

October 2004

One of the great “forgotten” client sectors in the hardware market is commercial property.

Read about the Hardware Federation Industry Leaders Lunch, Bunnings' launch into Australia and New Zealand and the record second quarter for Home Depot.

What are consumers' attitudes toward water restrictions? A comprehensive report assessing the public's water-saving gardening activities offers clues to future spending habits…

Dollar stores are big business in the United States and are encroaching on the territory of conventional hardware stores…

Andy Mac's Timber & Hardware in Windsor, NSW, is a substantial, fifth-generation business based on family values, Aussie know-how and enough laid-back humour to straighten your beard…

Customers looking for precision drilling and cutting accessories make a beeline for iconic brands — so have a look at these two new products from Bosch…

September 2004

Modern technologies underpin many aspects of hardware store operations – from advanced pricing scanners to unseen surveillance systems…

Retail plumbing is reliant on knowledge and expertise, according to Russell Mills, owner of the five-store business Burdens Plumtec Bathroom Kitchen & Plumbing Supplies, in Victoria…

Read the latests news stories on the Danks strong overall result, the building industry's prospects and the shake up at Bunnings.

The big American discount stores are encrocaching onto traditional hardware territory. Bob Vereen investigates...

As owners of a fully independent tools and fasteners store in regional Western Australia, Paul and Sharyn Pratt rely heavily on sales reps for guidance, sales advice—even friendship…

Hardware retailers should make sure their stocks of building materials represent the latest, most expressive trends. The CSR ExpressWall™ system is a case in point…

August 2004

For information on Home Hardware partnering with Guide Dogs Australia, a legislation trap for renovators and Home Depot targets China.

What to do with the left over paint after completing the job is a perennial problem. Jeff Pura, Director of Tammura Colours and Handycan Products, delved into this age-old issue…

Multi-store ownership is a growing, readily identifiable trend in many of the world's retail sectors. Will single-store hardware operators soon be “out-numbered”?

The American hardware industry is made up of many different players. Bob Vereen takes a look at who is leading the pack…

Lloyd Pegus has created a flourishing timber and hardware business in Burnie, Tasmania, by “fiercely and jealously” protecting his independence…

Oil spills are unsightly and dangerous hazards around our homes and communities. But spillage and disposal problems are solvable—all you need is a dose of Sokerol…

July 2004

Mention the word “advertising” to most hardware store operators, and the immediate thought is “How much will it cost?”

Mitre 10 launches their Mega Store, retailer living in the fast lane and John Danks & Sons are rolling out their Code Blue.

Grey water—or the wastewater from showers, baths, washing machines and other household utilities—has suddenly gained attention as a tremendous “untapped resource”!

Bob Vereen investigates the differences - and similarities - between the two giants of American retailing, Home Depot and Lowes.

Since leaving his job as State Retail Manager (NSW) for The Laminex Group, Jason Waddell has discovered that...

Rigid-walled, bulky rainwater tanks have their place, but a new product from Coolaroo—the Water Worm—is a...

June 2004

Winter means many things to different people, but have you ever considered the impact of driving rain, freezing winds and muddy floors on your business?

Read about Cathy Freeman and Mitre 10, Danks' plans and the Las Vegas National Hardware Show.

More than any other hardware category, power tools have undergone substantial change over the past five years. Along with a radical drop in price...

Sears, one of America's oldest and best known retail chains, is adopting the ‘big box' format, but as Bob Vereen reveals, they face stiff competition…….

The design of Magnet Mart in Gungahlin, Canberra, was influenced by the best features of hardware stores across the world — an Australian store with international heritage…

Termites are tiny agents of doom and destruction — but Hybeam engineered “I” joists, available from CHH futurebuild, contain an insecticide within the glue line for everlasting protection…

May 2004

An American timber company with an unusual name and a rather old fashioned business style has defied the odds...

Most businesses would be delighted to grow from one hardware outlet to 10 — but Bretts Timber & Hardware in Brisbane, Queensland, has cut back from 10...

A new class of synthetic architectural decorations has just been released into Australia...

April 2004

Parking areas are the poor cousins of many hardware store complexes — the “outsiders” in a collective dominated by Interior Design, Stock Selection, Merchandising and Pricing.

Looks at the AHMA Trade Show in Chicago, Hardware Imports boom in China and Mitre 10 provides a sneak preview of Mega.

DIYers are displaying a new-found adventurism in their painting projects — different and unusual “faux” effects are now in high demand...

American retailing giant, Home Depot, recently announced plans to double its business before 2010. Crucial to its strategy is...

Most successful trade-oriented retailers spend a lot of time delivering hardware directly to worksites — but few businesses...

Most sophisticated gardens are defined by crisp, discrete borders of one kind or another. Now an Australian company has released...

March 2004

Under CEO Bob Nardelli, the world's largest home centre chain is adjusting and experimenting in an almost endless series of variations of sizes and strength of departments —

Australia's first “new concept” Thrifty-Link store has opened for business, complete with fresh display designs, innovative ranges —

Hanging baskets have an innate appeal — now a Melbourne company has produced “The Sound Garden” model of hanging baskets...

February 2004

The American retail landscape is littered with memories of hardware and home centre chains of various sizes, big and small...

In the old days the town of Sebastopol, located south-west of Ballarat, Victoria, had “a pub on every corner”. Today, the town's hardware outlets are just as ubiquitous — and “savvy” is competing with “size”...

An ingenious new product from Davey gives householders the ability to reduce their consumption of valuable mains drinking water by up to 40% — without any compromises…

January 2004

Almost 25 years ago, Stephen Gordon became a frustrated consumer as he set about refurbishing an old dwelling. He just couldn't find...

With no price tags, negligible advertising and no gimmicks, Barwon Timber & Hardware in Victoria is...

A new paint additive that turns paint into an air freshening medium...

December 2003

DIY retailing in the United States is expected to hit $208 billion by the end of 2003...

“We've been called a dungeon, mole-hole, mouse-hole…but we always have a lot of fun...

The new Wagner Demain Series Angle Grinder is as different from common angle grinders as a jet aircraft is from a biplane...

According to the Oz Solutions retail guide, Maximising your retail potential, 60% more sales are created through in-store promotions than any other medium...

November 2003

Smaller independent retailers may be facing the greatest threat to their existence over the next five years —

Customers change their outlooks and preferences all the time — and the only way for retailers to retain a premier position is to change accordingly…

Illuminated house numbers make perfect sense —

October 2003

Claire Reye's thriving hardware store in Gin Gin, Queensland, is dominated by female staff — which means it is well-organised, efficient and economical…

Retailers around the world are expanding their own-brand efforts as one way to distinguish themselves from competitors and to...

No matter how good and long-standing a product is, there are bound to be ways of making it even better.

September 2003

John Wardle is a long-time hardware store operator whose past experience as a builder is, perhaps, his most valuable asset.

Once perhaps America's most dominant retailer of paints, hand tools, appliances and automobile batteries —

Protection from dust inhalation is a first-priority health issue —

August 2003

The US home improvement industry is undergoing many changes that will continue to impact on its fortunes.

Direct Interiors implements a retail vision of the future.

Most of us are fastidious about keeping our home environments healthy, so why do we let the air we breathe “slip through the net” of regular cleaning priorities...?

GREAT NEWS FOR RETAILERS OF WATER FEATURES!

July 2003

Already the world's largest home centre chain, the Home Depot is finding new ways to grow...

Pooles Hardware & Paint...contradicts the theory that "bigger is better"...

Sabco has just released a new Australian-designed mop that turns the tables on conventional floor cleaning...

June 2003

Now he (Bob Vereen) asks whether the company of today needs a change in strategy...

Trade clients are not “customers” at Melco Home & Trade, Noosaville — they are...

To the casual observer it looks like a harmless small barbecue, but in reality...

May 2003

For 20 years, The Home Depot rewrote the rules for hardware and home centre retailing...

Inverell Building Supplies began operations a short time ago, so the word "new" applies to most elements of the business...

A new Australian-made and designed invention has been created to improve safety and security on our roads...

April 2003

American hardware and home centre retailers - both large and small - are aggressively going after industrial and commercial accounts now...

When a hardware store is run by a dairy processing collective, it should come as no surprise that there are some "unusual" items (and smells) behind the counter...

It's always hard to battle foreign competitors, but one "All Australian" manufacturing operation that is holding its own is...

March 2003

Hardware stores and home centres in the Mid-West of America are finding that privately-owned hypermarket giant, Meijer, is not a short-line, cherry-picking competitor but an aggressive, full-line competitor...

We've all heard the talk about offering "top-quality service" — but G. Gay & Co. in Ballarat, Victoria, is actually doing something about it…

Caulking guns are frequently treated as simple and straightforward tools — but they are more complex than you might think…

February 2003

For 20 years Bruce Sanders' family was the landlord of a hardware store; then Sanders and his partners decided to take over the business. Talk about a good move...!

Bushfires and their devastating effects on property are part of the Australian condition - but a new device can help homeowners prevent house fires and live to tell the tale...

A battle is brewing in appliance sector in the US market. Can three large home centre chains succeed where other retailers have failed, asks Bob Vereen.

January 2003

An independent hardware business in Indiana continues to thrive despite dozens of big chain competitors competing in the same area.

Roof flashing is often overlooked as an important building component. You might say it's the Howard Hughes of the roof construction industry - inconspicuous and remote, but worth its weight in gold!

Western Australians are continually blazing new trails. Call them mavericks, experimentalists or daredevils - they take ferocious delight when their successful innovations attract national envy and admiration...

December 2002

Do-Lots Hardware, with bases in Hervey Bay and Maryborough, Queensland, is a business that never stays idle. It is constantly expanding, evolving and reaching for new opportunities.

Indianapolis and surrounding suburbs is one of the first metro markets in which the three largest home centre chains are competing head to head - Home Depot, Lowes and privately-owned Menards.

An internationally patented Australian product - Raincatcher - allows urban residents to purify their own rainwater to drinkable quality. No mess, no backyard laboratories - just a simple tank system with a tap at its base!

November 2002

By targeting specific market segments, the Tennessee-based Tractor Supply Company is set to reach $1 billion in sales this year. Bob Vereen reports.

How do you more than double your turnover in just two years? Well, according to the owners of Jarretts Hardware in SA, it all boils down to "that intangible thing called service".

It takes a sharp mind to look at two unrelated technologies, and then apply them together to create a new product that is both practical and simple.

October 2002

Leading retailers from around the world discussed their future plans at the World Powers Forum 2002, organised by AHMA at the National Hardware Show® in Chicago.

When a family manages to build up an array of highly successful hardware stores, there can be no doubt — they must be doing something right…

How many domestic wars have been sparked by the toilet seat being left in an upright position? Well now you can forget about late-night slanging matches and bathroom battles — a new product is on the market that lowers the seat automatically!

September 2002

With some major manufacturers choosing not to participate in this year's National Hardware Show® in Chicago, nearly everyone wondered: "How will the show be this year?"

Mike Coates from Coates Home Centre in Lithgow, NSW, operates according to his own rules. Always open to new ideas, he has created an award-winning business by refusing to "follow the pack..."

The revolutionary Multitool Grinder Attachment has been available in Australia for 20 years. However it has recently enjoyed a renaissance under the manufacturing professionalism of PA Products.

August 2002

Few retailers in any country so dominate their basic merchandise categories like Canadian Tire of Canada.

Greg Hammond, from Hammond's Hardware in Tumbarumba, says he lives in "God's Own Country".

The Mortice Safe Chainsaw Attachment (Mortice) is an apparatus that attaches to the chainsaw bar.

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